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Amazon returns

I want to order a small electronic item worth £30 from Amazon but the seller is listed as in China can anyone tell me if I would be lumbered with sending it to China if it needed return, or does it go back to an Amazon warehouse in the UK ? 

Comments

  • Is it dispatched by Amazon? Normally if it’s dispatched by Amazon the delivery time will be a day or two, whilst international is more than a week. If dispatched by Amazon then you’ll likely be able to return it to the Amazon UK warehouse. 
  • Was it a via marketplace purchase.
    Life in the slow lane
  • I'm experiencing difficulties in getting a refund of £399 for a defective soundbar that I returned to Amazon over 2 months ago. I've had no success with their on-line chat or speaking to them on the phone as they insist on seeing a delivery receipt for the product to their warehouse. As guided by them I used Parcel monkey. The item was collected from me and delivered to Amazon by Parcelforce via Parcel monkey. I have provided them with a tracking number and photographic evidence of delivery to their warehouse, but they still want to see a delivery receipt, which Parcelforce does not provide. I now need to write to Amazon's registered office as not getting anywhere with customer services. Has anyone else experienced anything similar? What is Amazon's registered address?
  • born_again
    born_again Posts: 18,451 Forumite
    10,000 Posts Fifth Anniversary Name Dropper
    edited 10 January 2024 pm31 3:27PM
    Was it a Amazon or MarketPlace purchase?

    last return I made was simply take to post office, did not even need to be packed up, as they just scanned QR code & put it in a bag.
    Life in the slow lane
  • Alderbank
    Alderbank Posts: 3,615 Forumite
    Eighth Anniversary 1,000 Posts Name Dropper
    edited 10 January 2024 pm31 4:27PM
    Who told you to write to Amazon's registered address?

    Amazon is a large company and operates from several registered addresses.

    Their UK website says 

    The Amazon.co.uk website and related apps and services are provided by Amazon Europe Core SARL and/or its affiliates.
    Amazon Europe Core Sarl
    38 avenue John F. Kennedy
    L-1855 Luxembourg
    Luxembourg

    Amazon VAT registration number: LU 26375245

    They do have registered addresses in the UK but they deal with other business functions such as IT research and company HR.
  • sheramber
    sheramber Posts: 21,010 Forumite
    Tenth Anniversary 10,000 Posts I've been Money Tipped! Name Dropper
    Did you get an email confirmation of collection?
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