Being moved from Shell to Octopus - Seems too good to be true

Options
13»

Comments

  • Alnat1
    Alnat1 Posts: 3,316 Forumite
    First Anniversary First Post Name Dropper
    Options
    Take your own readings as often as you like but only update Octopus once a month, so you get monthly billing.
    Barnsley, South Yorkshire
    Solar PV 5.25kWp SW facing (14 x 375 Longi) Lux 3.6kw hybrid inverter and 4.8kw Pylontech battery storage installed March 22
    Octopus Agile/Fixed Outgoing and Tracker gas
  • Acer321
    Acer321 Posts: 46 Forumite
    First Anniversary First Post Name Dropper Photogenic
    edited 13 April at 1:50AM
    Options
    Johnat102 said:
    Don't reply if you have never had any problems.
    So frustrating, isn't it.
    I'm a new customer of Octopus Energy and they have taken my 'handover' meter readings and substituted them for each other. So, the day reading has been entered against Night, and the night reading has been entered against Day.
    If it isn't sorted and fixed in a reasonable amount of time, I'll be starting the swap back to Ovo.
Meet your Ambassadors

Categories

  • All Categories
  • 343.6K Banking & Borrowing
  • 250.2K Reduce Debt & Boost Income
  • 449.9K Spending & Discounts
  • 235.8K Work, Benefits & Business
  • 608.8K Mortgages, Homes & Bills
  • 173.3K Life & Family
  • 248.4K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.9K Discuss & Feedback
  • 15.1K Coronavirus Support Boards