Cynergy Bank

Tried to open account, successfully applied online but couldn’t access online banking even though I was on phone to call handler! 
Decided not to entrust my money to a bank that was inaccessible online, would I have been able to make a withdrawal?

Comments

  • Kerreh
    Kerreh Posts: 106 Forumite
    Seventh Anniversary 100 Posts Photogenic Name Dropper
    edited 15 September 2023 at 12:34PM
    FWIW I have accounts with Cynergy and have had no issue in accessing, depositing and withdrawing. In fact I forgot to change the account number when depositing to a recently closed account and they allocated it correctly to the new account.
    Aim:12mth Emergency Fund -> £8441/£16152 (52%) Aim 2: Mortgage Overpayment -> Paused until other aim fulfilled.
  • VKE
    VKE Posts: 132 Forumite
    Sixth Anniversary 100 Posts Name Dropper
    Both my partner and I hold numerous accounts with Cynergy for quite sometime now and never had any issues accessing the accounts, depositing / withdrawing funds or doing internal transfers.
  • Cynergy are one of those very irritating savings banks that are obsessed by bureaucracy and security, long delays in sending passcodes by post and then sending a digibox a further 7 days after that ( if you do not have a smart phone-----if you DO have one you still need an irritating app). I know this because I opened an account for a relative who asked me to do so. In the end, I told Cynergy that they were one of the worst savings banks I had ever dealt with. I know nothing about how efficient and wonderful they are once an account is up and running. Once again I strongly recommend Shawbrook which is far better -----the best savings bank I have used for my own savings.
  • For the 1st time in a while their latest issue actually drops to a tiny amount (was 5.00 now 4.95).
  • To be fair to Cynergy, I have had zero issues in recent years opening accounts, transferring money to/from those accounts and closing accounts. Yes they have a somewhat annoying app as an added level of security, but it has worked seamlessly for me.
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