Cynergy Bank

Tried to open account, successfully applied online but couldn’t access online banking even though I was on phone to call handler! 
Decided not to entrust my money to a bank that was inaccessible online, would I have been able to make a withdrawal?


  • Kerreh
    Kerreh Forumite Posts: 78
    Fifth Anniversary 10 Posts Name Dropper Combo Breaker
    edited 15 September at 12:34PM
    FWIW I have accounts with Cynergy and have had no issue in accessing, depositing and withdrawing. In fact I forgot to change the account number when depositing to a recently closed account and they allocated it correctly to the new account.
    Aim 1:12mth Emergency Fund -> £4720/£15000 Aim 2: Car kicks the bucket Fund -> £7920/£17000
  • VKE
    VKE Forumite Posts: 102
    Fourth Anniversary 10 Posts Name Dropper
    Both my partner and I hold numerous accounts with Cynergy for quite sometime now and never had any issues accessing the accounts, depositing / withdrawing funds or doing internal transfers.
  • Richard1212
    Richard1212 Forumite Posts: 346
    100 Posts Third Anniversary Name Dropper
    Cynergy are one of those very irritating savings banks that are obsessed by bureaucracy and security, long delays in sending passcodes by post and then sending a digibox a further 7 days after that ( if you do not have a smart phone-----if you DO have one you still need an irritating app). I know this because I opened an account for a relative who asked me to do so. In the end, I told Cynergy that they were one of the worst savings banks I had ever dealt with. I know nothing about how efficient and wonderful they are once an account is up and running. Once again I strongly recommend Shawbrook which is far better -----the best savings bank I have used for my own savings.
  • Andy7856
    Andy7856 Forumite Posts: 240
    Part of the Furniture 100 Posts Combo Breaker
    For the 1st time in a while their latest issue actually drops to a tiny amount (was 5.00 now 4.95).
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