Neo Energy

Dbarbour

Hoping for some advice. I had my energy last year supplied by Neo energy, which obviously failed and I was transferred to Octopus. I am owed around £650 since my direct debits were greater than my usage. The ombudsman doesn’t seem to want to help, since Neo energy doesn’t exist anymore as a company. Any advice on if there is anything I can do?

Many thanks

la531983

Was the credit not transferred to Octopus under the SoLR (Supplier of Last Resort) procedure?

Dolor

You should have received a Final Bill from Neo as Octopus (the SoLR) and Neo’s administrator had to agree a transfer reading to set up your Octopus account.

If I recall, Neo was linked to Northumbria Energy which was dissolved a year ago. Your only hope is that Octopus has your final balance on file. If so any credit/debit balance should have been applied to your Octopus Energy account.

If Octopus cannot help then you might have to put this one down to experience. Some of the companies that failed had very poor customer account systems.

daveyjp

Neo was a mess from day one.  I very much doubt any records which could be audited with accuracy were passed to Octopus.