EOn Next Refund - How long ?

Scot_39

Just had my price change summary - for the October period.

But it had no recalc of DD despite the tariff rate dropping c9/8 % peak off peak on my E10 - a similar level to July's when they did drop the DD by another 10%.

(Interestingly EOnNext have also decided not to pass on the slight rise in Ofgem SC for Oct - about 0.3p a day on EM MR, or 0.4p on EM SR per day)

Anyway - the option to get a partial refund was back on my account summary page - underneath the current credit amount.

I've regretted not taking the amount in April a couple of times - so decided I'd take some back - despite the time of year.

They recommended about £100 less than my total credit - and if requested it - would also put my DD back up - to just below my price change summary cost / 12 use at Oct 1st rates.

I selected slightly less than their max - I used a couple of 100kWh less last year - than some previous years - so left a little extra c£40-50 - just in case.

Anyway - Timing

At one point they said 2 days to approve (despite being less than max suggested - and despite already adjusting the DD amount shown on line as soon as I requested it) - so would have thought that was a given.

But in one place it said money back in 10 days - in another it said 2 days to check and approve - and 2-3 days to pay out afterwards.

So anyone know - is it c5 days - or c10 ?

Is one for them to send - and the other for it arrive cleared ?

bristolleedsfan

Scot_39 said:

Anyway - Timing

At one point they said 2 days to approve (despite being less than max suggested - and despite already adjusting the DD amount shown on line as soon as I requested it) - so would have thought that was a given.

But in one place it said money back in 10 days - in another it said 2 days to check and approve - and 2-3 days to pay out afterwards.

So anyone know - is it c5 days - or c10 ?

Is one for them to send - and the other for it arrive cleared ?

Timings exactly the same as Octopus quote its customers, 10 days ( often sooner) relates to the time refund might take to hit someone bank account.

spot1034

I've just done this - request submitted Saturday morning (so possibly not even looked at for 48 hours) and money in bank account on Thursday, in my case the fourth working day. 

Mister_G

I've just done this too.  Request submitted on 25th August, acknowledgement on 29th August, money in my bank on 6th September.