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Can dealer back out of selling, or change car price, after deposit paid over phone
Based on savings mentioned in Autotrader Add, and 'In Stock', I rang for details... (SEAT Main dealer)... They said, exact car was not available but they had another... higher grade as cancelled customer order... but same size & Automatic.... They rang back with Trade-In and PCP details, so sounded good... Agreed to pay £500 as deposit to 'take it off sale'.
Travelled next day to dealer, test drove the new car, loved it so said yes. Filled out a basic new car order form.
When checking later it seemed about £500 under the agreed deposit I had agreed, so assumed it was because it was a factory order from months back, before price hike.
Dealer rang today, 'doing the paperwork' to say wrong model had been put on the order form... so expected that it would be back to original figures but no... order form was for manual, not auto, and lower spec... so £3k more please!!
I had confirmed the car details when paying deposit, and test drove the actual car.
I dont want to lose this car, as they are on 'factory order' only generally... but where do I stand... can I force them to sell it at agreed price... or does the absence of the 'DSG' in car description imply they dont have to supply, and can cancel order.
Order form says "Document contains the terms of a contract as attached" (no attached T&C). all seems a bit shoddy. I've ended up agreeing a compromise... extra 1K deposit (above original phone agreement), and £5/mth to get the car I originally agreed to on phone. Dealer says they are making a loss on the car now... really? Am I a fool to back down, or do they always have a back-out clause if there was a genuine mistake made by sales guy?
Travelled next day to dealer, test drove the new car, loved it so said yes. Filled out a basic new car order form.
When checking later it seemed about £500 under the agreed deposit I had agreed, so assumed it was because it was a factory order from months back, before price hike.
Dealer rang today, 'doing the paperwork' to say wrong model had been put on the order form... so expected that it would be back to original figures but no... order form was for manual, not auto, and lower spec... so £3k more please!!
I had confirmed the car details when paying deposit, and test drove the actual car.
I dont want to lose this car, as they are on 'factory order' only generally... but where do I stand... can I force them to sell it at agreed price... or does the absence of the 'DSG' in car description imply they dont have to supply, and can cancel order.
Order form says "Document contains the terms of a contract as attached" (no attached T&C). all seems a bit shoddy. I've ended up agreeing a compromise... extra 1K deposit (above original phone agreement), and £5/mth to get the car I originally agreed to on phone. Dealer says they are making a loss on the car now... really? Am I a fool to back down, or do they always have a back-out clause if there was a genuine mistake made by sales guy?
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Comments
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Why not simply cancel and buy from elsewhere?
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IBIZA automatics (DSG) seem pretty difficult to find... especially in stock... everyone is quoting 5mth factory order for them. Hence desire to stick with car and pay more. Just seems all a bit bang out of order, even if not Dodgy.0
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