EDF new account issues.

mummy2threeboys

I was with OVO on pay as you go, on a smart meter. I wanted to swap to Direct debit now that there are energy offers once more. EDF confirmed swap on the 10th if August, OVO sent me a refund for what was left on my meters when I swapped.
However my meters are still prepayment, they still have OVOS helpline number on a readout on the meter. I'm still having to use OVO to top up, as when the credit runs out it turns off. EDF insist despite many calls and messages that it's changed as do OVO, An engineer has been called out and fixed a minor issue with upload and it's still prepayment. 
I want to exit but theres a fee of £75 per account Gas/electricity. I have not been supplied any energy from EDF as I've been having to top up with OVO or the meters close off. EDF want me to send meter readings for my first bill which would have changed as I've been using energy for the past month, just not provided by them.
I've complained via official methods and sending emails with screenshots of meter readings and proof of top ups, there has been no response at all in over 10 days.
This has been going on for over a month and I'm literally stumped with what to do now, I just want to pay direct debit for what I'm provided for. As a new customer to them, this is appalling. 
Any ideas before I go above the complaints department? Many thanks, I'm very stressed out and I've actually been in tears over all the mess and frustration.

Robin9

You've been to ?

complaintresolution@edfenergy.com

mummy2threeboys

Indeed I have!