GroupNexus

crobinsonh

Hi, my wife has received a parking charge for Strensham services on the M5. The charge correctly shows my wife and I, arriving on the Monday afternoon. The second camera image taken at night does not show the first letter of the registration meaning there are potentially 25 other cars that could have been at this service station. Surely they cannot send a notice when they do not have a complete registration plate and are just taking a guess? For the record we only stayed for less than an hour to grab a coffee and a sandwich and not the 27 hours they claim. What does the law regarding not having all of the letters of the registration plate? Thanks in advance for any help or pointers to UK law on these points.

Coupon-mad

There's no law on that.

But do you mean you visited the services twice that day? You can't have been there hours, presumably?

Please read the NEWBIES thread and come back and tell us if the NTK is POFA compliant or not, after you've read it over the weekend.

My signature tells you where to click to go back.

patient_dream

Group Nexus is just a two man  band  and nothing to fear. They operate different companies and are the "D.ick Turpin" of the motorways

Was the ticket actually from Groupie Nexus or another name ?

crobinsonh

Thank you for your help. We only visited the services once that day. The ticket is directly from GroupNexus.

B789

crobinsonh said:

Thank you for your help. We only visited the services once that day. The ticket is directly from GroupNexus.

crobinsonh said:

For the record we only stayed for less than an hour to grab a coffee and a sandwich and not the 27 hours they claim.

Could you have visited twice over 2 days?

Coupon-mad

crobinsonh said:

Thank you for your help. We only visited the services once that day. The ticket is directly from GroupNexus.

No you didn't. It's 2 visits in 24 hrs:

For the record we only stayed for less than an hour to grab a coffee and a sandwich and not the 27 hours they claim.

Or the second vehicle is not your car.

crobinsonh

The second camera shot departing in the early hours of the morning is not our car and they are making a guess at the license plate as there is no first letter and second letter is not clear. The remaining 4 letters match our plate. 

Coupon-mad

Ah easy enough then.

Use their complaints page and the appeals page.  Bombard them and also email their DPO (found on their Privacy page) and threaten to report them to the DVLA for data abuse. No template. Write it angrily.

patient_dream

crobinsonh said:

The second camera shot departing in the early hours of the morning is not our car and they are making a guess at the license plate as there is no first letter and second letter is not clear. The remaining 4 letters match our plate. 

These fools cannot guess, must be fact. The DVLA would be very interested 

Will the BPA be interested ???  NO, the scam club is only interested in members subs. 

fisherjim

Authorities are banned from using ANPR for their car parks because it is not fit for purpose, but these Pariahs get away with it in their private parking scams, it's ridiculous that you now have to waste your time and effort on this rubbish.

But they will send out any old tosh in the hope people just fall over and pay up in their panic it's just pure greed and arrogance in an at present unregulated scam industry.