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aardvaak
aardvaak Posts: 5,834 Forumite
Part of the Furniture 1,000 Posts Name Dropper
edited 11 September 2023 at 4:16PM in Consumer rights
I yesterday redeemed 2500 points for an Amazon voucher, I got an email with a code and clicked redeem on entering code it said no value at the bottom and was unable to proceed to shop.
I have emailed mailagents twice but have ha no replies.
Any ideas what to do now?

Comments

  • elsien
    elsien Posts: 35,898 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Have you tried going straight to the Cadooz site and putting it in there? Took me a little while to work it out with my first code that I had from them.
    Otherwise it’s waiting for Mailagents to reply, and they have got a bit of a backlog at the moment, so it’s taking a couple of weeks for them to get back sometimes. 

    All shall be well, and all shall be well, and all manner of things shall be well.

    Pedant alert - it's could have, not could of.
  • I've just redeemed £25 for Amazon.  What a palaver it was.  When I clicked on the link I was directed to Cadooz.  Good job I checked my details as my country was changed from United Kingdom to Germany.  Kantar may have had their problems but redeeming vouchers was so much easier.
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