Sofa not as described

ripley182

Thank you, had they not stated in email they wanted pictures of sides back and front of sofa and chair plus batch numbers I would not of seen fault

PHK

You should also check how you are measuring (sofas and chairs are not box shapes) and also whether the item is in use. As sitting on them may well cause upholstered part  to become wider/longer. Depending on the design this could make a difference . 

ripley182

I just went into sofology and asked them to measure cuddle chair and it was 4 cm’s out from website measurements, he said he had worked at sofology for over a year and that was the first time he had measured a chair or sofa and it wasn’t the same as on website. He measured across in two places and told me you measure from seam to seam. He was generally perplexed and my husband filmed us, he went to speak to his manager who recognised me and the salesman came back not so helpful and said sofas and chairs can be smaller by up to 4 cm than website measurements. He said sofology do not giver refunds even if any faults are reported before 30 days after delivery. He also explained the 5 years sofashield insurance completely wrong to me. 

ripley182

I asked salesman if any pine is used any he said no only quality wood is used. Guess what wood is in my sofa? All on film 

Alderbank

ripley182 said:

I asked salesman if any pine is used any he said no only quality wood is used. Guess what wood is in my sofa? All on film 

What's wrong with pine?

You should use different joints depending on the grain and density of the wood but plenty of pitch pine church pews still going strong in less than ideal conditions well over 100 years old.

ripley182

Nothing wrong with pine except salesman told me sofa has no pine in only ‘quality wood’ his words not mine

molerat

Dimension wise +/- 2% is considered acceptable manufacturing tolerance.

Okell

ripley182 said:

... He said sofology do not giver refunds even if any faults are reported before 30 days after delivery....

Well that's completely wrong for a start if what he's saying is that Sofology wouldn't allow a consumer to exercise their short-term right to reject faulty goods... 

Potentially also an offence under Unfair Trading Regulations insofar as it might mislead a consumer as to what their rights are under legislation.

Aylesbury_Duck

ripley182 said:

I just went into sofology and asked them to measure cuddle chair and it was 4 cm’s out from website measurements, he said he had worked at sofology for over a year and that was the first time he had measured a chair or sofa and it wasn’t the same as on website. He measured across in two places and told me you measure from seam to seam. He was generally perplexed and my husband filmed us, he went to speak to his manager who recognised me and the salesman came back not so helpful and said sofas and chairs can be smaller by up to 4 cm than website measurements. He said sofology do not giver refunds even if any faults are reported before 30 days after delivery. He also explained the 5 years sofashield insurance completely wrong to me. 

ripley182 said:

I asked salesman if any pine is used any he said no only quality wood is used. Guess what wood is in my sofa? All on film 

What are you going to do with all these "gotchas"?  Just focus on your complaint, which is that the chair you no longer want is conveniently faulty.  On that basis you could involve your card or credit provider, or send them a letter before action threatening small claims.  Going into stores and filming yourself catching them out on a load of stuff adds nothing to your argument and probably decreases the chance of any cooperation that might have been possible.

Okell

ripley182 said:

Thank you @RefluentBeansI when I recorded size differences in measurements of sofa and chair we then saw and sent pictures to sofology of a fault in the back of the chair. Where two bits of wood and seams meet it sticks out and very noticeable so I have a fault in the chair

Further to my post an hour ago, if the items were only delivered last Tuesday and they really are "faulty" (eg not of satisfactory quality or whatever else you consider the issue with the "two bits of wood and seams" to be) then you have an absolute right to reject the chair for a full refund within 30 days of delivery.  It's generally referred to as the "short-term right to reject" under sections 19, 20 and 22 of the Consumer Rights Act 2015 (legislation.gov.uk).  Sofology cannot deny you that right.

[That is always assuming, of course, that what you have found - I haven't seen it - is a sufficient "fault" to mean that the chair no longer complies to the contract.]

If I were you I think I'd use that as my primary argument with Sofology and only use the measurement discrepancy as a backup argument.  I say that because I'm not 100% convinced that a 4cm variation on each of the two items of furniture delivered to you are sufficient for you to reject either or both of them.

NB  -  I'm not clear what remedy you actually want.  Do you want to keep the sofa and reject the chair, and then replace the chair with a second sofa?  And if so, are you happy to pay the difference between the price of the chair and the price of the new sofa?