Chase Selfies

Jetter

Tried to open a Chase account but when the selfie had to be taken it did not work. Tried about a dozen times.  It just kept saying the photos did not match up.   Even rang the customer help line but they could not help either except to say to try and take a selfie again! while speaking to them and it still did not match up.  I explained the passport photo was 5 years old and you do change as you get older.   Even pressed the manual button for them to manually look at the photos to verify.   Not heard back yet.

kaMelo

. Mine was a similar experience but I finally succeeded, try changing a few things like lighting, backgrounds and angles you take the pictures.

Doctor_Who

Same here, took ages to get it to work. Some months later I decided to put the app on my tablet.....same process and then found out the phone app had been 'deregistered'. So I had to do it all over again to get the phone app working (as I found out, you can only have a fully working copy of the app on one device).

Jetter

kaMelo said:

. Mine was a similar experience but I finally succeeded, try changing a few things like lighting, backgrounds and angles you take the pictures.

Thanks for your comment.  I tried all sorts of things like background, lighting etc.  But it still came back not able to verify photos.  More or less given up now.  Got another bank card without any problems and they wanted a selfie and photo id which was accepted without any problems.  I think it's the Chase software that is the issue.

masonic

The main issue I had with Chase verification was with the passport, as it's quite difficult to get a clear image without reflected light. All of these services need to give better feedback as to the problem. I remember failing repeatedly with Natwest and ultimately finding out they wanted the passport photo against a light background, not a dark background.

Jetter

masonic said:

The main issue I had with Chase verification was with the passport, as it's quite difficult to get a clear image without reflected light. All of these services need to give better feedback as to the problem. I remember failing repeatedly with Natwest and ultimately finding out they wanted the passport photo against a light background, not a dark background.

Thanks for your comment.  The passport was also difficult to get a clear image which I took about a dozen times in all different areas dark and light, holding it up, putting on dark background etc.  Eventually got that to work but then it didn't match the selfie!  I also had a problem with Natwest on my laptop which would not take the selfie to their satisfaction so I had to switch over to my phone.  It is just such a waste of time.

friolento

Why would you want to use Chase for savings?

la531983

friolento said:

Why would you want to use Chase for savings?

I don't think anyone said they were, did they? 

friolento

la531983 said:

friolento said:

Why would you want to use Chase for savings?

I don't think anyone said they were, did they? 

I was just wondering why there is a Chase thread on the Savings and Investments board. Would you know why?

la531983

friolento said:

la531983 said:

friolento said:

Why would you want to use Chase for savings?

I don't think anyone said they were, did they? 

I was just wondering why there is a Chase thread on the Savings and Investments board. Would you know why?

People regularly seem to start threads in the wrong section. I wouldn't worry about it. 

Jetter

Sorry everybody, don't know how it ended up in the wrong section.