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British Gas refund dispute
Left BG & received this final statement. Was surprised as I was on prepayment figured they had over charged or something. However they keep sending me a check for £8.81 not what it says I’m owed here. The gas statement was right & refund spot on. Am I reading this wrong? 
As they’ve now sent out 2 checks for the £8.81. I’ve complained, been hung up on, I have live chat screen shots agreeing I am owed that much but nobody can explain why the checks aren’t right.
As they’ve now sent out 2 checks for the £8.81. I’ve complained, been hung up on, I have live chat screen shots agreeing I am owed that much but nobody can explain why the checks aren’t right. 0
Comments
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Don't have an answer for you but I find it curious that you were topping up your meter when you were so far in credit with them. Obviously something is wrong.I’m a Forum Ambassador and I support the Forum Team on Debt Free Wannabe and Old Style Money Saving boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.
"Never retract, never explain, never apologise; get things done and let them howl.” Nellie McClung0 -
Had no idea I was in credit until I got this. Craziest bit is the £8.81 is the difference between what I used & what I topped up. So I’d have owed that but they’ve taken if from the credit 🤦🏼♀️0
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