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British Gas refund dispute

Left BG & received this final statement. Was surprised as I was on prepayment figured they had over charged or something. However they keep sending me a check for £8.81 not what it says I’m owed here. The gas statement was right & refund spot on. Am I reading this wrong? As they’ve now sent out 2 checks for the £8.81. I’ve complained, been hung up on, I have live chat screen shots agreeing I am owed that much but nobody can explain why the checks aren’t right.

Comments

  • Brie
    Brie Posts: 13,724 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Don't have an answer for you but I find it curious that you were topping up your meter when you were so far in credit with them.  Obviously something is wrong.
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  • Had no idea I was in credit until I got this. Craziest bit is the £8.81 is the difference between what I used & what I topped up. So I’d have owed that but they’ve taken if from the credit 🤦🏼‍♀️
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