Do I need to cancel my old EE account?

Fortyfoot

I now have a new lebara mobile account and my number has been successfully transferred to Lebara.

Do I need to cancel my old EE account?

Thanks, 

Fortyfoot 

Brie

I would check that it's stopped if only to ensure you don't continue to pay them accidentally.  

savergrant

Your contract should cancel automatically once your number is ported and your sim deactivated. Your account should be deactivated if you have no other ee contracts. This may take a month.

Fortyfoot

savergrant said:

Your contract should cancel automatically once your number is ported and your sim deactivated. Your account should be deactivated if you have no other ee contracts. This may take a month.

I have a land line with ee which I intend to change to Now Broadband when this is sorted. They are paid for on different bank accounts.

Thanks, 

Fortyfoot 

savergrant

Fortyfoot said:

savergrant said:

Your contract should cancel automatically once your number is ported and your sim deactivated. Your account should be deactivated if you have no other ee contracts. This may take a month.

I have a land line with ee which I intend to change to Now Broadband when this is sorted. They are paid for on different bank accounts.

Thanks, 

Fortyfoot 

Do you use the same email address and login for both products? If so you should see that the mobile has disappeared. If not then the account for your mobile should show no products then eventually it won't recognise your account login.

400ixl

You shouldn't need to do anything else, just make sure you get your final bill and it is settled. Then give it a couple of months and cancel the DD if it doesn't disappear on its own.