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Group Nexus Appeal
I have been following the newbies post to appeal a PCN issued by Group Nexus to my parents. They were away on holiday and parked in a car park where they had to enter their registration number. They did this however it appears to have malfunctioned as the ticket only has the first letter printed on it.
When the invoice was received I appealed it using the template on the newbies thread and I added a sentence to say that the correct amount of parking was paid and attached a copy of the ticket. Unfortunately whilst filling out the online form I made a mistake with the email address, so I sent them an email asking for it to be updated on the appeal. This was on the 21st July (same day as the appeal). My parents have now received a reminder from Group Nexus but we haven't seen a response to appeal. Whenever I try to call the number on the back of the letter (03309390104) it disconnects without even calling. I can't submit an appeal with POPLA as I don't have the reference number and all other avenues so far have been fruitless. Any advice on what to do next?
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