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Now TV broadband price rise
Susan_John
Posts: 2 Newbie
I renewed my Now broadband in February for 12 months @£21 pm, with a guaranteed no price rise. Now they have taken £24.50 from my bank insisting it was impossed on them by ofgem. They have said they will lower it to £22pm as I have been a long term customer. But I don't think I should have to pay any more that the £21. They even want a £30 cancellation charge. What can I do?
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Post the terms and conditions you agreed to.0
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Look at your contract. You can possibly leave, penalty-free, or take their offer to lower the new price to £22.Susan_John said:I renewed my Now broadband in February for 12 months @£21 pm, with a guaranteed no price rise. Now they have taken £24.50 from my bank insisting it was impossed on them by ofgem. They have said they will lower it to £22pm as I have been a long term customer. But I don't think I should have to pay any more that the £21. They even want a £30 cancellation charge. What can I do?
What communication did you have from them about the price rise? It was announced in May, effective from July. You can normally leave a contract penalty-free when a mid-term price increase is imposed, but if you ignored or missed the notification you may well be past the date where you could have walked away.0 -
Life in the slow lane0
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