Now TV broadband price rise

Susan_John

I renewed my Now broadband in February for 12 months @£21 pm, with a guaranteed no price rise.  Now they have taken £24.50 from my bank insisting it was impossed on them by ofgem.  They have said they will lower it to £22pm as I have been a long term customer.  But I don't think I should have to pay any more that the £21.  They even want a £30 cancellation charge.  What can I do?

la531983

Post the terms and conditions you agreed to. 

Aylesbury_Duck

Susan_John said:

I renewed my Now broadband in February for 12 months @£21 pm, with a guaranteed no price rise.  Now they have taken £24.50 from my bank insisting it was impossed on them by ofgem.  They have said they will lower it to £22pm as I have been a long term customer.  But I don't think I should have to pay any more that the £21.  They even want a £30 cancellation charge.  What can I do?

Look at your contract.  You can possibly leave, penalty-free, or take their offer to lower the new price to £22.

What communication did you have from them about the price rise?  It was announced in May, effective from July.  You can normally leave a contract penalty-free when a mid-term price increase is imposed, but if you ignored or missed the notification you may well be past the date where you could have walked away.

born_again

Even MSE covered this.

https://www.moneysavingexpert.com/news/2023/05/now-broadband-price-hikes/