Motoring

Motoring

We'd like to remind Forumites to please avoid political debate on the Forum. This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

Proof of no claims bonus

Posts: 756 Forumite
Part of the Furniture 500 Posts Name Dropper Photogenic
After nearly 2 months of cover. my new car insurer, the AA, is requesting a proof of no claims bonus on headed paper from my previous insurer, esure.  esure have sent me an e-mail confirming it, but trying to request a physical letter is getting me no where.  Their chat bot sends me to a phone line, which has recording message saying their systems are down.  When I log onto my esure portal, no details of my previous car exist any more.  Their e-mail address returns a 'simply log on and chat to us' message.  I am pulling my hair out!

Any experience / suggestions of how to break this vicious circle, or make the AA happy with the e-mail esure sent me?   Thanks!
"For every complicated problem, there is always a simple, wrong answer"

Welcome!

It looks like you're new here. Sign in or register to get started.
«1

Comments

  • Posts: 484 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    Why not print the email off and send them that, it will have the email of sender on it to show the source
  • Posts: 8,574 Forumite
    Tenth Anniversary 1,000 Posts Name Dropper
    AIUI esure was set up to deal directly over the internet, hence the “e” in its name. Hence no paper. The AA must know this.
  • Posts: 2,456 Forumite
    1,000 Posts First Anniversary Name Dropper
    Car_54 said:
    AIUI esure was set up to deal directly over the internet, hence the “e” in its name. Hence no paper. The AA must know this.
    A PDF would be fine, that's probably what they are after. 
  • Posts: 2,345 Forumite
    Ninth Anniversary 1,000 Posts Name Dropper Combo Breaker
    edited 31 August 2023 at 7:12PM
    All the emails I've had from the various insurers I use have their logos at least top and bottom, plus their legal blurb and their company email address, can't see any reason a pdf would not be acceptable.
  • Posts: 14,815 Forumite
    10,000 Posts Second Anniversary Name Dropper
    Proof of NCD is normally your renewal invitation which certainly will say your NCD and be on headed paper (electronic or physical)
  • Posts: 756 Forumite
    Part of the Furniture 500 Posts Name Dropper Photogenic
    Proof of NCD is normally your renewal invitation which certainly will say your NCD and be on headed paper (electronic or physical)

    Possibly, but that came through more than 3 months ago and I binned it. 
    "For every complicated problem, there is always a simple, wrong answer"
  • Posts: 14,815 Forumite
    10,000 Posts Second Anniversary Name Dropper
    k6chris said:

    Possibly, but that came through more than 3 months ago and I binned it. 
    Can you still log in to your online account to get the electronic version?

    Not sensible to bin your proof of NCD before providing it to your next provider... as an ex-customer you logically aren't going to be your former insurer's top priority. 
  • Posts: 484 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    Can you still log in to your online account to get the electronic version?

    Not sensible to bin your proof of NCD before providing it to your next provider... as an ex-customer you logically aren't going to be your former insurer's top priority. 
    I contacted a old insurer several years ago, after driving a company vehicle for 18 months I left and got my self a car and my old insurer where really good at getting my NCD form to me.
  • Your email will suffice I'm sure
  • Posts: 14,815 Forumite
    10,000 Posts Second Anniversary Name Dropper
    edited 1 September 2023 at 1:44PM
    Your email will suffice I'm sure
    Given a 5 year old can hit the forward button and change what the text below the Forwarded line (2 years NCD becomes 20 years with just the press of a 0) they probably wouldnt accept just a text email. Admittedly PDF aren't much harder to edit these days but most are more comfortable accepting a PDF'ed letter on electronic headed paper. 

Welcome!

It looks like you're new here. Sign in or register to get started.
Meet your Ambassadors

Welcome!

It looks like you're new here. Sign in or register to get started.

Categories

  • All Categories
  • 347.2K Banking & Borrowing
  • 251.6K Reduce Debt & Boost Income
  • 451.8K Spending & Discounts
  • 239.5K Work, Benefits & Business
  • 615.4K Mortgages, Homes & Bills
  • 175.1K Life & Family
  • 252.8K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 15.1K Coronavirus Support Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.