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Proof of no claims bonus
After nearly 2 months of cover. my new car insurer, the AA, is requesting a proof of no claims bonus on headed paper from my previous insurer, esure. esure have sent me an e-mail confirming it, but trying to request a physical letter is getting me no where. Their chat bot sends me to a phone line, which has recording message saying their systems are down. When I log onto my esure portal, no details of my previous car exist any more. Their e-mail address returns a 'simply log on and chat to us' message. I am pulling my hair out!
Any experience / suggestions of how to break this vicious circle, or make the AA happy with the e-mail esure sent me? Thanks!
"For every complicated problem, there is always a simple, wrong answer"
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Comments
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Why not print the email off and send them that, it will have the email of sender on it to show the source1
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AIUI esure was set up to deal directly over the internet, hence the “e” in its name. Hence no paper. The AA must know this.1
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All the emails I've had from the various insurers I use have their logos at least top and bottom, plus their legal blurb and their company email address, can't see any reason a pdf would not be acceptable.1
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Proof of NCD is normally your renewal invitation which certainly will say your NCD and be on headed paper (electronic or physical)1
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DullGreyGuy said:Proof of NCD is normally your renewal invitation which certainly will say your NCD and be on headed paper (electronic or physical)
Possibly, but that came through more than 3 months ago and I binned it.
"For every complicated problem, there is always a simple, wrong answer"0 -
k6chris said:
Not sensible to bin your proof of NCD before providing it to your next provider... as an ex-customer you logically aren't going to be your former insurer's top priority.1 -
DullGreyGuy said:Can you still log in to your online account to get the electronic version?
Not sensible to bin your proof of NCD before providing it to your next provider... as an ex-customer you logically aren't going to be your former insurer's top priority.1 -
Your email will suffice I'm sure
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Stateofart said:Your email will suffice I'm sure0
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