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Royal mail delivered an ebay sale to the wrong house
jaisunny
Posts: 17 Forumite
Hi,
Need some advice.
On the day of delivery, buyer contacts me saying they didn't sign for the item. It was signed for by x and the buyers name was also x. So I thought buyer was trying it on.
However, upon checking the royal mail tracking I see that it was scanned outside number 35(assume this is accurate) instead of number 53.
I have tried several times to pass info to the delivery office who said they'll retrieve it and deliver it to the correct house. No movement after 4 days of asking. Buyer point blank refuses to knock 35.
Anyone had experience claiming for this as missing when it's showing scanned outside a different house?
Need some advice.
On the day of delivery, buyer contacts me saying they didn't sign for the item. It was signed for by x and the buyers name was also x. So I thought buyer was trying it on.
However, upon checking the royal mail tracking I see that it was scanned outside number 35(assume this is accurate) instead of number 53.
I have tried several times to pass info to the delivery office who said they'll retrieve it and deliver it to the correct house. No movement after 4 days of asking. Buyer point blank refuses to knock 35.
Anyone had experience claiming for this as missing when it's showing scanned outside a different house?
0
Comments
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well if all else fails and nothing changes then you will refund the buyer and claim from Royal mail for non-delivery
Royal mail will say they have a scan and it was delivered and you will be in a battle2 -
Your buyer might have a struggle and you may need to be active on their behalf. Have a read of my thread, in this case I was the buyer
https://forums.moneysavingexpert.com/discussion/6451596/my-turn-for-help-with-lost-items-royal-mail#latestw
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Is it possible that you transposed the numbers when writing the address on the packet?jaisunny said:it was scanned outside number 35(assume this is accurate) instead of number 53.0 -
I wonder if your buyer plans to knock on number 35 after you've refunded them....In the game of chess you can never let your adversary see your pieces0
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I already checked the RM slip and no, it's correct. I used postage via ebay anyway, so the address was auto selected.Grumpy_chap said:
Is it possible that you transposed the numbers when writing the address on the packet?jaisunny said:it was scanned outside number 35(assume this is accurate) instead of number 53.0 -
Possible lol. That's why I might ship a replacement, since I have a few of these items.I wonder if your buyer plans to knock on number 35 after you've refunded them....0
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