Nationwide call centres - are they outsourced?

System

This discussion was created from comments split from: MSE Guide: Ethical banking.

pollypenny

I cannot see how to start my own thread, in spite of joining in 2007, so please excuse what may be a digression. 

Has Nationwide outsourced its call centres?  

I've had reason to ring them a number of times in recent weeks and am having considerable trouble with accents. Yesterday I had an impenetrable Indian accent and just now a clearer, but still a strain, African accent. 

I'm hard of hearing, so find it difficult. 

WillPS

pollypenny said:

I cannot see how to start my own thread, in spite of joining in 2007, so please excuse what may be a digression. 

Has Nationwide outsourced its call centres?  

I've had reason to ring them a number of times in recent weeks and am having considerable trouble with accents. Yesterday I had an impenetrable Indian accent and just now a clearer, but still a strain, African accent. 

I'm hard of hearing, so find it difficult. 

Newp. All based in Swindon and Wakefield I think?

pollypenny

WillPS said:

pollypenny said:

I cannot see how to start my own thread, in spite of joining in 2007, so please excuse what may be a digression. 

Has Nationwide outsourced its call centres?  

I've had reason to ring them a number of times in recent weeks and am having considerable trouble with accents. Yesterday I had an impenetrable Indian accent and just now a clearer, but still a strain, African accent. 

I'm hard of hearing, so find it difficult. 

Newp. All based in Swindon and Wakefield I think?

I had thought that, but I've only spoken to one clear-voiced advisor recently.  I had to call a number of times about my ISA at the beginning of the month and then yesterday and today on another issue.  

RG2015

pollypenny said:

I cannot see how to start my own thread, in spite of joining in 2007, so please excuse what may be a digression. 

Has Nationwide outsourced its call centres?  

I've had reason to ring them a number of times in recent weeks and am having considerable trouble with accents. Yesterday I had an impenetrable Indian accent and just now a clearer, but still a strain, African accent. 

I'm hard of hearing, so find it difficult. 

To start a new thread there is a red circle with a white plus sign. Sometimes it is a red rectangle with a white plus sign and the words create new depending on your device and whether in landscape or portrait.