Bank asked me to decide the reason for Section 75 claim?

Oldiekatz
Oldiekatz Forumite Posts: 1 Newbie
I have had nothing but problems with a new Nokia phone and out of chargeback period.Bank states for Section 75 I need to prove that I have been misled or misinformed when sold the goods and I need to decide what this is ? .The tale is twofold.Phone started having problems 2 months after purchase.Tried to resolve things over the next month.
Sent back for repair although at just over 4 months.
1. The phone sent back to me was a replacement showing more wear than my original.Still awaiting reply on disputing this.
2.I still have one of the problems.My phone will switch back on from off when I try to charge it.
Maybe Section is not the way to go ?any other suggestions? Brought from new on Nokia's website and shipped from Hungary.

Comments

  • born_again
    born_again Forumite Posts: 11,775
    10,000 Posts Fourth Anniversary Name Dropper
    Forumite
    S75 relies on breach of contract or misrepresentation
    which you will need to prove.

    Are you sure it is fully turning back on when charging & not just showing the charging screen?
    Life in the slow lane
  • grumbler
    grumbler Forumite Posts: 57,790
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Forumite

    If you think that the retailer refuses to fulfil their obligations you can sue the retailer or, equally, the CC provider - that's what s75 is about.
    You decide what your rights were breached. IMO, this has nothing to do with misrepresentation.
    We are born naked, wet and hungry...Then things get worse. :(

    .withdrawal, NOT withdrawel ..bear with me, NOT bare with me
    .definitely, NOT definately ......separate, NOT seperate
    should have, NOT should of
    .....guaranteed, NOT guarenteed
Meet your Ambassadors

Categories

  • All Categories
  • 338.9K Banking & Borrowing
  • 248.7K Reduce Debt & Boost Income
  • 447.6K Spending & Discounts
  • 230.8K Work, Benefits & Business
  • 601K Mortgages, Homes & Bills
  • 171.1K Life & Family
  • 244.1K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.9K Discuss & Feedback
  • 15.1K Coronavirus Support Boards