Music Magpie.

KingKazza

Hello,

I recently tried to sell my Samsung Galaxy Tab S8 ultra for the agreed price of £400 via musicmagpie.co.uk. On 8th June 2023 I sent it using the provided pre-paid label & obtained proof of posting from the post office. On 24th June I contacted Music Magpie as the tracking number stated that it was still at the post office. They said I needed to supply a copy of proof of posting which I did. It wasn't until 27th July that I received an email requiring me to supply proof of posting & the IMEI number. I immediately replied giving them the proof of posting picture again & asked how I can get the IMEI number without the tablet. I got an email requesting proof of purchase which i provided & on 21st August I received an email that states that they have been in contact with Very & have the serial number. 

My question is two-fold: how would they have got the serial number without posing as the account holder & am I entitled to compensation? 

Any help would be grateful.

Karen

la531983

You don't make it clear how Very are involved in all of this.

Is that who you bought the tablet from in the first place?
If so, how would Music Magpie have known this? Did you tell them? 

mr_stripey

compensation for what?

Did you receive the agreed payment from music magpie?

la531983

mr_stripey said:

compensation for what?

Did you receive the agreed payment from music magpie?

I suspect she thinks there has been a GDPR breach but it's still not clear where Very come into this story at all, hence my questions. 

PHK

Also, when you sell to them you need to put in the serial number (the IMEI) ?

KingKazza

Thanks for your comments. I purchased the tablet through Very. At no point was I asked to provide the IMEI number & I haven't received anything from Music Magpie. Unless someone used my Very account number (without my permission) I don't see how they could have obtained the information. 

la531983

OK, how would they have known you purchased it from Very if a) you didn't tell them, and/or b) they claim not to have received the tablet? Hundreds of places sell tablets, and it's not as if you can tell the initial retailer even if they had received it. 
Something is amiss here. 

KingKazza

I had to send them a statement to show proof of purchase. 

RefluentBeans

Can you confirm if MusicMagpie have received the device and/or paid you for it? 

Have you asked MusicMagpie why they contacted Very? That would probably be the first step. 

KingKazza

RefluentBeans said:

Can you confirm if MusicMagpie have received the device and/or paid you for it? 

Have you asked MusicMagpie why they contacted Very? That would probably be the first step. 

Yes, they contacted them to obtain the serial number for the tablet. I didn't know they had done so until MM informed me they had got the serial number. My question is, as I didn't give them permission to contact Very on my behalf nor give them permission to use my account number is it a data breach/fraudulent activity? 

born_again

KingKazza said:

I had to send them a statement to show proof of purchase. 

I think they will take that as implied permission to contact them.

But you still have not answered have MM received &/or refunded you?