Hotel refusing refund for an unsuitable room

baser999

@thegreenone I was thinking exactly the same

Westin

https://forums.moneysavingexpert.com/discussion/3408003/do-not-post-on-this-board-until-you-have-read-this-please/p1

bagand96

The crux of this will be whether the booking was for actually for a twin room, or whether the booking was for a room that can sleep 2 people, with a preference made for twin.

May sound like the same thing but it's not.  Some hotels will offer Double or Twin as different room types.  Some just offer Double/Twin and you can make a preference.  In the latter case the T&C's often state this is just a preference which will be noted but not guaranteed.  This is more often the case through agents, but sometimes even booking with a hotel directly you get this.

I often book where I need two separate beds and I'm careful to look at what I'm booking in those cases.

OP what exactly did your booking from the agent state? If they confirmed a Twin room then you may have a case.  If it was just a preference then probably not. If you're willing to name the agent and hotel maybe people can look at replicating the process to see where you stand.

Also agree with @Westin this isn't on the correct board, hopefully a mod may be able to move it @heatherw_01