Dartford crossing. "Your payment method has been updated."

AtleastItried

...If you didn't request this, please call us on 0300 300 0120 between 8am and 8pm. Thanks, no I didn't request my account to be disabled and I gave up calling this morning at 282 in the queue with no online updates/expectation. Customer Service haven't replied to my emails over 3 days and everybody has a deadline of 31 Aug 23, tomorrow.
In the meantime without an account I do not get a Dartford crossing discount as a fairly frequent user. What on earth is going on?

AtleastItried

Change of Service Provider. Everybody has until tomorrow to change their password and Validate their payment card. Though impossible if your account has been disabled and the company are totally unavailable.

prettyandfluffy

I added a new card and deleted the old one, logged out and when I logged back in it (finally) stopped asking me to validate my payment method.  I also made a manual payment to my account just in case.

AtleastItried

I still have an account but I cannot login to it. It said my email address is invalid when I tried resetting my password!
I have emailed customer service 3 times but they have never replied. I have rung the 0300 number and been as high as 283 in the queue with no countdown. My auto top up doesn't. I topped up over the phone which hopefully also validated my account, which was fine until I was "updated". I should be suing for at least 2 hours wasted time.

Ectophile

I have just logged on.  My account is open, and has a nice positive balance.  My payment method is still there.

Is that because I pay by direct debit?

prettyandfluffy

Ectophile said:

I have just logged on.  My account is open, and has a nice positive balance.  My payment method is still there.

Is that because I pay by direct debit?

Interesting.  As our use of the Crossing is infrequent, I have the account set to top up from a linked debit card when the balance drops below £10.