Direct debit taken for 5 years after cancelling.
Recently a company I used to use contacted me as they could see they had a open direct debit for under my partner name coming from his account but the service was under my name as I dealt with collection for it and it has come to light they have been taken £40 a month since around November 2017.
I cancelled this by email but since it had been nearly 5 years I have not got this email anymore as evidence.
The company cannot find the email either but they should have evidence of me not collecting my product as I used to have to sign for it every week also the emails informing me of the contents each week stopped.
Who responsibility is it to prove it was cancelled and what the best way to get the money back?
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