Faulty digital keyboard

Artyboy1973

I am having issues with my local music shop. I had to order a keyboard from them as they don’t stock and are not dealers of the keyboard I was wanting. They told me before ordering it that I had to be 100% sure I was wanting it because if I decided I wasn’t wanting it there was no way they could refund me.

I decided to order the keyboard as I was impressed by YouTube videos so it was ordered through special delivery.

A few days later I picked the keyboard up from my local music shop. However, after 2 weeks of having the keyboard it developed a fault. The fault was that the display on the keyboard stopped working. I tried a factory reset but still the problem persisted.

I then packed the keyboard back into its box with all the accessories and returned it back to the music shop. A member of staff took a video and photo of the fault and told me it would have to go back to the suppliers/distributors for them to inspect and decide to repair.

I contacted the shop a few days later and they told me that the keyboard has been packed and sent back. I then told them that due to the fact I only had the keyboard for 2 weeks before the fault developed I be entitled to a brand new replacement but they told me it’s up to the supplier/distributors.

I then visited the shop a few days later only to be told that there still is no news. They told me they will contact me with any news. It’s now been over a week and they still haven’t contacted me and it’s stressing me out. I know that with UK consumer law I should have got a new replacement or full refund because the keyboard developed a fault within the first 30 days of purchase. Any advise?

PHK

When you tookthe keyboard in, did you demonstrate the fault to them ? Did they agree there is a fault? What exactly did they say ?

Artyboy1973

PHK said:

When you tookthe keyboard in, did you demonstrate the fault to them ? Did they agree there is a fault? What exactly did they say ?

When I took the keyboard in I demonstrated the fault to them and they took a video and photo of the issue and sent it back to the suppliers. Anyway I contacted them again today and was told there is still no news on a replacement so I kicked up a fuss which got the manager to call the suppliers only to be told the keyboard is out of stock for a replacement and I could wait 6 months. Anyway, I got a full refund.