Faulty wardrobes

Meand2

I brought some wardrobes and drawers set from the range just over 6 months ago long story short during the time of having the last 3 weeks in the night 2 of the glass panels have slid off the wardrobe doors and another has dropped slightly and 2 panels have come off the drawers ive contact the range saying this must be a manufacturing fault and asked what are they prepared to do about it as I've paid another of money for this set to last longer than this there reply was that I have to pay for an independent assessment to be done and send them the report is this right or fair ? If so how do I do this cheaply I'm not made of money. Please help an extremely exhausted mum.

born_again

Meand2 said:

I brought some wardrobes and drawers set from the range just over 6 months ago long story short during the time of having the last 3 weeks in the night 2 of the glass panels have slid off the wardrobe doors and another has dropped slightly and 2 panels have come off the drawers ive contact the range saying this must be a manufacturing fault and asked what are they prepared to do about it as I've paid another of money for this set to last longer than this there reply was that I have to pay for an independent assessment to be done and send them the report is this right or fair ? If so how do I do this cheaply I'm not made of money. Please help an extremely exhausted mum.

Yes that is the consumer regulations. After 6 months you have to prove the fault.

Meand2

Hey 👋 would you know how I go about doing this ive sent them photographic evidence how do I get an independent assessment done.

the_lunatic_is_in_my_head

Hello OP

Goods have to be durable, whilst considering price and description, and your position would be the wardrobes are not. 

As above after 6 months the burden of proof is placed upon the consumer, unless it is obvious from looking at the goods that they do not conform. Proof doesn't have to be 100% but rather on the balance of probability that at least shows the goods have not be damaged by user error/misuse.

You could ask a furniture maker to have a look and write down their opinion of the quality of the goods and the issue(s) that is occurring. 

You could also send a letter before action to The Range and hope they fold. 

As a side note, after 6 months a deduction for use is permitted if they refund instead of repair/replace, that should be relatively small for just over 6 months but worth a note there isn't a right to a full refund due to the timeframe  

PHK

There are companies that will inspect furniture to provide a report. I've never used one so can't recommend one. A Google search will reveal several . 

Alderbank

Meand2 said:

Hey 👋 would you know how I go about doing this ive sent them photographic evidence how do I get an independent assessment done.

If you post a link to that photographic evidence you will get a lot of advice and opinions from our collective skills and experience about what the problems are, what caused them and how they can be fixed.
That alone will not constitute the independent report needed but will guide you on how to proceed and won't cost you anything.