New faulty double fridge refund

larkhall123

Hi all,
We bought a double fridge from Samsung back in January 2023 and in June 2023 it broke down. As soon as we realised something was wrong with the fridge we contacted Samsung straight away. They told us they couldn’t come to look at the issue in the next 12 days. In the meantime we lost all the fresh and frozen food and we stayed 5 days without a fridge. We ended up buying a small fridge as we have newborn babies. The Samsung engineer couldn’t fix the issue when he came so he ordered the faulty part. However after a couple of days we were told Samsung would replace the fridge as the faulty part wasn’t available. We now have a new fridge however Samsung is very reluctant refunding all the wasted food and the new small fridge we had to buy. We asked them £300 compensation as we think it’s fair and we have all the pictures of the wasted food. Samsung don’t want to give more than £150 compensation. We are thinking of going though the small claim court to get the compensation we think it’s fair but we are wondering if it’s worth it and if we will win at the end. Any thoughts? Thanks 

the_lunatic_is_in_my_head

Hello OP

If £150 covers the food I’d accept, I don’t think you’d get the cost of the spare fridge in small claims if you still own it, perhaps a slim chance of getting the cost of the fridge minus what you sell it for at a fair price. 

If the food was more you could send a letter before action in the hope they fold. 

On the off chance there’s something else you want to buy from Samsung you could ask for £300 in vouchers, they might bend to that as they’d sort of get the money back  

born_again

larkhall123 said:

Hi all,
We bought a double fridge from Samsung back in January 2023 and in June 2023 it broke down. As soon as we realised something was wrong with the fridge we contacted Samsung straight away. They told us they couldn’t come to look at the issue in the next 12 days. In the meantime we lost all the fresh and frozen food and we stayed 5 days without a fridge. We ended up buying a small fridge as we have newborn babies. The Samsung engineer couldn’t fix the issue when he came so he ordered the faulty part. However after a couple of days we were told Samsung would replace the fridge as the faulty part wasn’t available. We now have a new fridge however Samsung is very reluctant refunding all the wasted food and the new small fridge we had to buy. We asked them £300 compensation as we think it’s fair and we have all the pictures of the wasted food. Samsung don’t want to give more than £150 compensation. We are thinking of going though the small claim court to get the compensation we think it’s fair but we are wondering if it’s worth it and if we will win at the end. Any thoughts? Thanks 

Do they have anything in their T/C about covering this?

Usually comes under house insurance.

sheramber

Cover for frozen food is often included by house insurance

DullGreyGuy

sheramber said:

Cover for frozen food is often included by house insurance

But normally excludes where the cause is defective goods... ie it's for power cuts etc. Plus when you take off the excess and load the premiums for making a claim it doesn't often add up economically unless it's part of a wider claim (eg a flood that damages your kitchen and killed the freezer).

I'm a little confused as to why newborns need a fridge? In the ideal world they tend to be plug and play and formula is normally made on demand.  Guess expressing for later bottle feeds?

How did you come to the number of £300? You wouldn't be able to claim the full cost of the new fridge as you still own it and so at best it'd be capped at the difference between what you paid and what you could reasonably resell it for 2 weeks later (or however long it was). 

zoob

Did you buy your Samsung direct from Samsung ?