NatWest - online & app..

FedUpWithHikes

I recently had to change the account I was paying into after I had been notified the existing account was currently frozen following a death. Neither the app or online banking lets me change the details, and to add a new 'payee' requires the card reader, which I haven't needed for years. I found it, and when pressing the 'on/off' button, it displayed a message, but when I inserted the card, it showed "no power"! I guessed it really meant "replace batteries" (but that wouldn't fit on the screen), and tried to confirm, and find out how.. eventually I tried some new CR2032s, but got the same display. While trying to find a way forward, I discovered various issues - such as that online banking no longer sends the login code via text if you have the app! (but will, if you ask for it to be se-sent). I couldn't find any reference to the display, and only found information about the batteries when I tried ordering a replacement! (which took 5 days to arrive). Anyway, after spending hours online, tring to get explanations and information, I was told to use the "feedback form", which I assumed would be ignored, but which resulted in me getting a compensation payment of £40!! It took a while to find out that's what it was, but that's more than the zero interest I have been paid for years!! After being told that "Cora" (online chat) is available within online banking - even though I couldn't find it, I have discovered it's classed as a "popup", so if you block them in the browser, it doesn't show!