British Gas - Laughable

Growingold

According to British Gas I don't have an account with them even though they sent me an email a couple of days ago to submit a meter reading.
Tried logging in as usual,  last month I was  redirected to a different log on screen.  This month nothing just kept going back to log on screen.  After 40 minutes on online chat I was told they couldn't find me on their new system and I should contact them first of all tomorrow (pointed out it was Saturday) then on Monday .
Wonder if anyone else is having any problem?

Mstty

Growingold said:

According to British Gas I don't have an account with them even though they sent me an email a couple of days ago to submit a meter reading.
Tried logging in as usual,  last month I was  redirected to a different log on screen.  This month nothing just kept going back to log on screen.  After 40 minutes on online chat I was told they couldn't find me on their new system and I should contact them first of all tomorrow (pointed out it was Saturday) then on Monday .
Wonder if anyone else is having any problem?

Double check here

https://www.ofgem.gov.uk/information-consumers/energy-advice-households/finding-your-energy-supplier-or-network-operator

Growingold

Mstty said:

Growingold said:

According to British Gas I don't have an account with them even though they sent me an email a couple of days ago to submit a meter reading.
Tried logging in as usual,  last month I was  redirected to a different log on screen.  This month nothing just kept going back to log on screen.  After 40 minutes on online chat I was told they couldn't find me on their new system and I should contact them first of all tomorrow (pointed out it was Saturday) then on Monday .
Wonder if anyone else is having any problem?

Double check here

https://www.ofgem.gov.uk/information-consumers/energy-advice-households/finding-your-energy-supplier-or-network-operator

But I definitely have an account with them .  Ive been with them over 3 years

Mstty

Growingold said:

Mstty said:

Growingold said:

According to British Gas I don't have an account with them even though they sent me an email a couple of days ago to submit a meter reading.
Tried logging in as usual,  last month I was  redirected to a different log on screen.  This month nothing just kept going back to log on screen.  After 40 minutes on online chat I was told they couldn't find me on their new system and I should contact them first of all tomorrow (pointed out it was Saturday) then on Monday .
Wonder if anyone else is having any problem?

Double check here

https://www.ofgem.gov.uk/information-consumers/energy-advice-households/finding-your-energy-supplier-or-network-operator

But I definitely have an account with them .  Ive been with them over 3 years

However it is not heard of for someone to mess up with the wrong mpan number etc and move someone else's supply to a different supplier.

Always worth checking the basics first to backup your conversations with them.

Growingold

Mstty said:

Growingold said:

Mstty said:

Growingold said:

According to British Gas I don't have an account with them even though they sent me an email a couple of days ago to submit a meter reading.
Tried logging in as usual,  last month I was  redirected to a different log on screen.  This month nothing just kept going back to log on screen.  After 40 minutes on online chat I was told they couldn't find me on their new system and I should contact them first of all tomorrow (pointed out it was Saturday) then on Monday .
Wonder if anyone else is having any problem?

Double check here

https://www.ofgem.gov.uk/information-consumers/energy-advice-households/finding-your-energy-supplier-or-network-operator

But I definitely have an account with them .  Ive been with them over 3 years

However it is not heard of for someone to mess up with the wrong mpan number etc and move someone else's supply to a different supplier.

Always worth checking the basics first to backup your conversations with them.

Just checked definitely with British Gas .  Thanks for the link 

Durban

I had no end of problems with BG who sent me a bill giving smart meter readings.  I don't have a smart meter and queried it and they just kept saying that it was accurate as it was a smart meter

It was like banging my head against a brick wall.  I left and moved to Octopus.  It was the best thing I ever did.

BG are dire