Bot issue

Archergirl

I can't sign into eBay, it's telling me I'm too fast and they think I am a bot. 
Anyone else had this? Nothing to tell me how to get in.....

oldernonethewiser

Clear cookies, try a different browser and/or device?

Apologies if you've been through those options.

Archergirl

I can sign into .com but not .co.uk
Can sign into hubby's account, they are going to look into it for me. I can sign in on ipad......Have shut down computer and cleared cookies very strange.

Archergirl

Still can't sign in, they never got back to me either grrrrrr, nothing has changed on my computer.

Pardon our interruption...

As you were browsing eBay, something about your browser made us think you were a bot. There are a few reasons this might happen:

• You're a power user moving through this website with super-human speed.
• You've disabled JavaScript in your web browser.
• A third-party browser plugin, such as Ghostery or NoScript, is preventing JavaScript from running.

Frecklepie

Hi, I've had this problem for about a week, but only on Chrome - I've cleared history and cookies, removed any plugins, and checked Java script is enabled, but still can't log in. It's fine on Firefox so have been using that for selling, also Safari (I'm on a Mac).
I managed to get through to Ebay Customer Services on chat this morning, and she suggested I use an Incognito Window on Chrome to log in and it worked, so as far as they're concerned it's fixed.
Of course this may not help you if you're not using Chrome, but perhaps you could try Ebay help again, or a different browser as suggested above.

Archergirl

I am using chrome I will look at that but it's not really the answer, I'm sure we can't be the only 2 people...............

steveE2

Definitely not the only two there are other reports on the community boards but it is worth keeping an eye on this https://community.ebay.com/t5/Report-eBay-Technical-Issues/Current-and-resolved-technical-issues-updated-as-of-09-06-23/m-p/33786064#M112408 on US forum for status of current problems and when fixes are announced.

the issue about bots is the second one down August 26 2023

Archergirl

Frecklepie said:

Hi, I've had this problem for about a week, but only on Chrome - I've cleared history and cookies, removed any plugins, and checked Java script is enabled, but still can't log in. It's fine on Firefox so have been using that for selling, also Safari (I'm on a Mac).
I managed to get through to Ebay Customer Services on chat this morning, and she suggested I use an Incognito Window on Chrome to log in and it worked, so as far as they're concerned it's fixed.
Of course this may not help you if you're not using Chrome, but perhaps you could try Ebay help again, or a different browser as suggested above.

I now have another window open with an incognito browser thingy, seems to be ok with that for the moment, thank you for your help 

steveE2 said:

Definitely not the only two there are other reports on the community boards but it is worth keeping an eye on this https://community.ebay.com/t5/Report-eBay-Technical-Issues/Current-and-resolved-technical-issues-updated-as-of-09-06-23/m-p/33786064#M112408 on US forum for status of current problems and when fixes are announced.

the issue about bots is the second one down August 26 2023

Will have a look at that one, thank you, glad it's not just me....

Frecklepie

I’m able to log in normally to Ebay now - tried on Friday using Chrome, not incognito, and had no bother.

Archergirl

Frecklepie said:

I’m able to log in normally to Ebay now - tried on Friday using Chrome, not incognito, and had no bother.

No I still can't but I am using Edge on my desktop and incognito on my iPad and Firefox on my phone......

Archergirl

Well bizarrely enough all is well now and I didn't change anything................