'We won't bother trying to catch the fraudsters' - MasterCard and the Fraud Police
On 16 August, by chance I checked my credit card and immediately spotted two fraudulent purchases. In fact I later discovered two more. The payments were just 48 hours old. I rang M/c and despite their efforts to avoid talking to customers (have to ever tried ringing them?), I eventually got through. They dropped the line on me after verifying my identify. They did not ring back so I repeated the time-money-consuming effort and rang again. Again after a couple of wasted minutes they dropped the line. At 7.01pm I again rang and finally got through and told them of the fraudulent payments. They took notes, identified the items and agreed a refund. My card is constantly protected and no data is stored anywhere. Two days later the first two small payments were refunded. I rang again on a 0800 number and then spoke further. The lady confirmed that the large fraudulent deduction was currently being re-paid. I queried the method of the fraudulent payments because they could be traced quickly. She told me that they did not bother trying to identify the guilty parties. :-(
I then registered with the Fraud Police and detailed my experience, noting that the fraudsters should be traceable. One day later I received an email telling me that no action would be taken (despite the audit trail and possible video record).
So there we are. M/c and the police seem uninterested in making the effort.
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