Returning an Amazon purchase from a private seller - wants £40 contribution

RefluentBeans

sparkiemalarkie said:

Thank you for your comments.

Thanks, since posting this I have just reread the_lunatic_is_in_my_head post above and will have a look at the A-Z process

I wonder what is the best way forward.
Do I simply accept the £40 loss? He has my money at the moment so he's in control
Do I contact the seller to negotiate down?
Do I contact Amazon and ask for advice?

I completely understand that he has a business to run and needs to make a profit....

But it all seems a bit excessive.
Maybe he should have been spelt out in very clear terms, BEFORE DISPATCH,  the penalty for unboxing and switching on the product.

Surely to  judge the performance of of PC monitor it needs to be seen working

The marketplace seller has claimed that by trying out the monitor we have devalued the item by £80 - 32% .
He is willing to accept 1/2 the losses and is therefore charging us £40
I understand that it is no longer 'NEW' but certainly 'LIKE NEW'
'LIKE NEW' identical monitors are on sale on Amazon for the same price I paid or even more

There was a very thin foam 'pillowcase' sleeve over the screen that was intact.

Any suggestions of what to do next ?

tia

sx

Yeah I don’t see how unboxing the product (which you’re allowed to do) constitutes a £80/32% loss. Personally, I would go back with the current values of the resale like new products and say that’s the market rate. Remind him that you opened the product only to determine their nature, characteristics and if the product was functional. 

To me - this is inline with the law and the restocking fee is not fair or legal. I would go back with the information in this thread, and say you are rejecting the item. You opened the packaging only to examine the product and upon switching it on and using the display for a short amount of time, discovered the product wasn’t suitable for you, and that this is inline with the consumer contract regulations. If the trader still rejects its, go through Amazon instead. If all else fails, you can look at the chargeback/S75 options. 

The question is how much effort you want to put into it - if he offered a £20 charge instead, would you be willing to accept that to avoid the issues? Whilst you’re entirely in your rights (in my opinion) if someone tried to prevent you exercising them - you often have to fight for them. So it’s the question of how much is it worth for you to do that, and if you’re willing to say bye some money to shut the matter and save time. There’s certainly options to pursue and it seems like you’re more in the right than the seller. 

DE_612183

sparkiemalarkie said:

Thank you for your comments.

Thanks, since posting this I have just reread the_lunatic_is_in_my_head post above and will have a look at the A-Z process

I wonder what is the best way forward.
Do I simply accept the £40 loss? He has my money at the moment so he's in control
Do I contact the seller to negotiate down?
Do I contact Amazon and ask for advice?

I completely understand that he has a business to run and needs to make a profit....

But it all seems a bit excessive.
Maybe he should have been spelt out in very clear terms, BEFORE DISPATCH,  the penalty for unboxing and switching on the product.

Surely to  judge the performance of of PC monitor it needs to be seen working

The marketplace seller has claimed that by trying out the monitor we have devalued the item by £80 - 32% .
He is willing to accept 1/2 the losses and is therefore charging us £40
I understand that it is no longer 'NEW' but certainly 'LIKE NEW'
'LIKE NEW' identical monitors are on sale on Amazon for the same price I paid or even more

There was a very thin foam 'pillowcase' sleeve over the screen that was intact.

Any suggestions of what to do next ?

tia

sx

Offer £25 reduction ( if you are happy with that ).

sparkiemalarkie

Thank you
£20 would be fine, assuming that was the final amount without adding on p+p .
It could then be put down to experience and a reason to steer clear to Amazon Market place...

sx

Alderbank

It might be a reason to steer clear of that particular seller.

But my experience of buying from Amazon marketplace has been very positive. Every purchase except two have been fine. One of those refunded me instantly when I complained and told me to keep the item. The other was a bit slow to respond so I threatened to escalate to Amazon. They immediately sent a replacement.

I have the impression that Amazon runs a tight ship with its merchants.