PPC exemption expired and claimed prescription. NHSBSA unaware of this and wont take my payment.

hello1254a Forumite Posts: 5
Second Anniversary First Post
I can't find a decent category to put this in but this seems closest. I have a 12 month prescription certificate which automatically renews. Earlier this year they stopped taking payments which I didn't notice, they wont give a reason as to why this happened and it is still active on my bank account. Nevertheless the error is mine for not going through all my bank statements closely enough. I have renewed but the backdate misses a prescription from ~3 months ago. I have tried contacting them to get a cost of prescription/ payment methods etc but they reply with a copy and paste template that it is not relevant. With HMRC, student loans, DWP etc they have ways to report over/underpayments each way and repayment options. Is it even possible for me to declare this and pay NHSBSA?


  • peteuk
    peteuk Forumite Posts: 953
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    One reason for this may be your age,  if you have turned 60 in are within 9 months of turning 60 then your direct debt will automatically stop.

    Other reasons include direct debt failure and not paid in full.

    If it’s your age they would have written to you and advised you of this, however it is easily missed and you wouldn’t be the first to do this.
    Proud to have dealt with our debts
    Starting debt 2005 £65.7K.
    Current debt ZERO.
  • sheramber
    sheramber Forumite Posts: 17,489
    Ninth Anniversary 10,000 Posts I've been Money Tipped! Name Dropper
    They do random checks so yours may not have been selected.

    Have you tried phoning

    NHS Prescription Prepayment Certificates

    Contact us

    Online: using our online form
    Telephone: 0300 330 1341
    Monday to Friday, 8am to 6pm and Saturday, 9am to 3pm.Find out about call charges​​​​​​

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