Faulty smart meter / hub
It took me a further 5 months of complaining / sending photos of the meters for them to send someone out who instantly diagnosed the issue as being the communications hub which was flashing a red light on the WAN . HAN shows green and ok.
The techie who visited said the whole thing needs replacing as the hub is paired with the two meters and there is no way to unpair them / re-pair with a new hub and that EDF would be in touch to arrange this.
I then received a letter from EDF
We have tried a series of actions to fix things for you with the help of our technical teams, but unfortunately have not been able to restore the full smart-metering functionality to your meter. We have investigated further and identified that the problems you are experiencing are linked to known issues across the national smart metering infrastructure, and unfortunately cannot be fixed with the tools currently available to suppliers. The DCC has been notified of these issues affecting yourself and many others in your area.
We understand that this is not acceptable and sincerely apologise for the inconvenience it has caused you. We are working alongside other suppliers, meter manufacturers and the companies that manage the data transfer from your property to us to ensure we find solutions. Unfortunately, this will be a complex process for which we do not expect a resolution to be available in the short term. You can find out more about the issue and what the energy industry is doing to fix things at: https://www.edfenergy.com/smart-meters and https://www.smartdcc.co.uk/.
Currently, we are unable give you a working Smart meter as the Gas Meter does not work as a smart meter on its own. You would need to have both Gas and Electricity supplied by EDF Energy to facilitate a working Smart system.
Not sure what that last paragraph is about, i take both utils from EDF and the HAN is working (green light)
The links provided don't seem to have any more detail and to me this just sounds like EDF have either got the wrong end of the stick or are just fobbing me off.
Any smart meter experts out there can cast any more light on this please ?
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