GiffGaff on iPhone - some online apps not working on data

Janey1a
Janey1a Forumite Posts: 96
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My son has an iPhone (couple of years old) and is using a GiffGaff sim.

At home, connecting to Wi-Fi everything works well.

Away from home he can call, text and his location app works as I can see his whereabouts when I’m at home.  However, Google, AppStore, and online games do not work.

I have put his SIM card in my phone and everything works so it would appear to be his phone.  GiffGaff are unable to help me any more as it would appear their sim is working.

I don’t understand how his location app works but google etc doesn’t - if his phone was locked to another network, he wouldn’t be able to use it at all would he?

any suggestions as to other settings etc to check? I don’t think it’s worth paying a repair shop to look at it as it’s 2 years old already, I just wanted it to last another year before he can have my old phone.

TIA

Comments

  • HappyHarry
    HappyHarry Forumite Posts: 1,453
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    edited 23 August at 10:42AM
    Settings —> Mobile Data

    Make sure that is turned on

    Then check mobile data settings - GiffGaff community site will tell you what those settings should be.
    I am an Independent Financial Adviser. Any comments I make here are intended for information / discussion only. Nothing I post here should be construed as advice. If you are looking for individual financial advice, please contact a local Independent Financial Adviser.
  • Janey1a
    Janey1a Forumite Posts: 96
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    Settings —> Mobile Data

    Make sure that is turned on

    Then check mobile data settings - GiffGaff community site will tell you what those settings should be.
    Yep, data on and data roaming etc. strange thing is his location app is working but not online gaming apps or internet search engines?
  • 400ixl
    400ixl Forumite Posts: 1,868
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    Have you put your sim in his phone to check it works?
  • jamesperrett
    jamesperrett Forumite Posts: 1,006
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    I have a Giffgaff phone that often doesn't switch to using mobile data when away from home. I've not found any settings that changes this, but switching the phone off and then on again fixes the problem.
  • Peppa537
    Peppa537 Forumite Posts: 169
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    I did have an issue with an app that didn't work properly when I was on Sky mobile (they use o2 network like GiffGaff). I presumed it was that app that didn't like data but did wifi, but I'm on the EE network now and it works fine. 
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