Asda Customer Service and Complaint Email Address

jossdickie

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You should receive an email confirming the receipt of yours with a unique reference number in the Subject advising that they aim to reply within 48 hours.

asda_stores@mailln.custhelp.com

jossdickie

Their Helplines go through to an Indian call centre where the Customer Service is quite basic as they usually refer you back to the store. The above email address is more effective.

0800 952 0101

0800 331 7409

sarah1972

jossdickie said:

You should receive an email confirming the receipt of yours with a unique reference number in the Subject advising that they aim to reply within 48 hours.

asda_stores@mailln.custhelp.com

jossdickie said:

Their Helplines go through to an Indian call centre where the Customer
Service is quite basic as they usually refer you back to the store. The above email address is more effective.

0800 952 0101

0800 331 7409

Never had a problem with Asda over the phone on the very rare occasion I’ve had to call them. Never been referred back to store as I order online. 

Telegraph_Sam

I was invited to complete a survey / feedback form following a recent purchase. This was accompanied by a US-style mega set of legal clauses in their T's and C's which I was asked to agree to before providing my feedback.  I told them where to go. They will have a blank form in my reply slot to look at.
I suspect the Indian call centre syndrome is not limited to Asda.  Chat bots are invariably a complete waste of time when with a bit of forethought they could provide a vital part of the communications package (which includes the infamous FAQ's)

ThatWelshWoman

Hi, I'm new here - just wanted to update everyone with the new email address for Asda:

asda1@mailln.custhelp.com

We received a parking ticket yesterday after spending 2.5 hours in our local Asda store in Bridgend, where we had lunch in the cafe, browsed the clothing and homewares on the upper level then did a full grocery shop on the ground level, spending over £92.

As I'm disabled, I take quite a long time to get around the shop as I need to keep stopping for a rest.

We were quite shocked to get the ticket, even though the maximum stay of 2hrs is clearly stated, as we are genuine shoppers who just needed longer than that to complete our visit - what are we meant to do? Choose between homewares and groceries? Make a separate visit for the cafe?

I immediately contacted Asda and was told they will request a cancellation of the parking charge, but only this one time - as a 'gesture of goodwill!' (the first email bounced back saying the address has been changed to the new one I have provided, above).

I feel as though I am being discriminated against because of my disability and intend to take this further - has anyone else challenged this policy?

Magenta

Thanks, but unfortunately this address didn't work for me. Came back as failed to be delivered 

Sprinkly

This email referred me back to their website to complain. 

Hi 

Thank you for your email. This inbox does not accept emails directly so we would kindly ask that you use our official “Contact Us Page” via www.asda.com  which will enable you to select the department you wish to contact, and help us direct your query to the relevant team in order for us to assist you as quickly as possible. 

 

Kind Regards

 

Asda Service Team