Broken TV within 6 months

Jimmy2023

I purchased a TV through eBay from an online retailer who have an eBay store. They also have a physical shop, and are a registered company. 

Within 6 months, the TV stopped working. I reported this to LG and notified the company that I bought it from that I had contacted LG as it was under warranty.

LG organised a company to repair the unit, however they were unable to. The TV has now been returned to the registered company. However, they have only offered me a 50% refund on the original price. 

Does anyone have any advice on this please? As I do not feel this is fair considering TVs should last 5 years +

RefluentBeans

To confirm - the 50% - is that off what you paid or what the RRP was then/is set to currently? 

Retailers can reduce the amount of refund based on how much use it’s had etc, but a 50% refund seems unfair to me. Most companies will use a straight line approach for reducing the amount of refund. Say a TV was expected to last 6 years, and its lasted 1 year, most will give 5/6 of the refund if they can’t repair it. 

This only applies to faults inherent with the product (I.e. not user errors). Within 6 months they have to show you caused the damage. I’d expect that the refund would be higher than 50% - go back and tell them that you’re expecting a higher refund amount.

Jimmy2023

50% off what I paid for it originally. The TV is no longer available but equivalent models are of similar price to what I paid.

Thank you for your suggestion - the fault was with the product and nothing that I have done. 

the_lunatic_is_in_my_head

https://www.legislation.gov.uk/ukpga/2015/15/section/24/enacted

(10)No deduction may be made if the final right to reject is exercised in the first 6 months (see subsection (11)), unless—

(a)the goods consist of a motor vehicle, or

(b)the goods are of a description specified by order made by the Secretary of State by statutory instrument.

Ignoring a and b as they don’t apply, a full refund is due if it’s less than six months and the retailer won’t repair/replace.

Options are remind the retailer of the law, send a letter before action and as a last resort small claims, hopefully options 1 or 2 will do the trick. 

Depending upon how you paid you might have options such as a chargeback.

Just to clarify was it still less than 6 months when they actually established the TV couldn’t be repaired?