Consumer rights on made to measure product

SFW91

Hi there,

We ordered some blinds for two windows plus a pelmet and blind for a door between the windows from a local company to measure, make and fit. When the fitter attended, we explained we wanted the pelmet to align with the roman blinds on the windows either side of it, and to conceal the workings of the roller blind over the door. He took a note of that, and the definition of a pelmet also makes clear its purpose is to conceal curtain or blind workings. The pelmet and blind have now been fitted, and the pelmet has been made too short. It aligns with the top of the roman blinds either side, but it isn't long enough to conceal the roller blind at all, it sits about two inches below the pelmet. We requested the pelmet be adjusted to make it fit for purpose, but the shop is refusing, saying all they can do is move it down to cover the blind, but this would leave marks on the wall above, and mean it no longer aligns with the blinds either side. I don't believe we should have to accept this? 

My question is, as they are made to measure products, does the consumer rights act still cover us under the product supplied not being fit for purpose? 

Thanks in advance!

user1977

In short, yes, the only difference "made to measure" makes is that you don't have the "change of mind" right to return. It should still (obviously) be of the agreed measurement, suitable quality, otherwise as described, etc.

pinkshoes

Made to measure is irrelevant as it still needs to be fit for purpose. 

You need to put in writing to them that you ordered a pelmet that would align with the roman blinds and come down enough to cover the blind workings, and the pelmet they have supplied is not long enough to cover the blind workings, so is therefore not what was ordered. I'd then politely ask that they re-make it as per the specification supplied. 

eskbanker

SFW91 said:

When the fitter attended, we explained we wanted the pelmet to align with the roman blinds on the windows either side of it, and to conceal the workings of the roller blind over the door. He took a note of that, and the definition of a pelmet also makes clear its purpose is to conceal curtain or blind workings.

It shouldn't be necessary to rely on a definition - is there anything in writing from the supplier (e.g. measurements in an order confirmation) that endorses your view about how deep the pelmet you ordered would be?

sheramber

Did you see where the fitter took the measurements from?

Did you get a copy of the measurements he wrote down?