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Complain to natwest (how to )

andygodwin
Forumite Posts: 49
Forumite


hi
ive closed my NATWEST account, and wish to send a complaint about their obsession with my carbon footprint and politics rather than looking after and making money.
does anyone have an email address or even postal address for them as the website has no info and just redirects you to a chat bot.
regards andy
ive closed my NATWEST account, and wish to send a complaint about their obsession with my carbon footprint and politics rather than looking after and making money.
does anyone have an email address or even postal address for them as the website has no info and just redirects you to a chat bot.
regards andy
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Comments
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andygodwin said:does anyone have an email address or even postal address for them as the website has no info and just redirects you to a chat bot.
It’s simpler to complain online. But of course, we do have other ways to get in touch.
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eskbanker said:andygodwin said:does anyone have an email address or even postal address for them as the website has no info and just redirects you to a chat bot.
It’s simpler to complain online. But of course, we do have other ways to get in touch.
Although I suspect any complaint will have the same effect regardless.
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flaneurs_lobster said:eskbanker said:andygodwin said:does anyone have an email address or even postal address for them as the website has no info and just redirects you to a chat bot.
It’s simpler to complain online. But of course, we do have other ways to get in touch.
Although I suspect any complaint will have the same effect regardless.4 -
Just how do NW know what your politics are?1
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Keep_pedalling said:Just how do NW know what your politics are?2
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Keep_pedalling said:Just how do NW know what your politics are?2
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As a share holder he would have cause for complaint if NatWest was not maximising shareholder value. As a customer or non-customer he has none. NatWest's largest shareholder (the government) seems to be happy.
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Doubtful that anyone at NW cares!
About 14 years ago when I switched my account from NW after about 30 years I later discovered that over the switch period they had neglected to pay out a SO and i missed out on £40 interest due to that non payment. When I went in to complain they told me that I was no longer a customer so nothing they could do...... of course if I still been a customer they would reimburse me...... Guess their 'helpfulness' will not have improved one jot!
made sure when I did a switching deal a few years ago I recouped more than £40 with formal complaints due to their complete ineptitude. One hand did not know what the other was doing at all.
All I can say is 'don't hold your breath!'Being polite and pleasant doesn't cost anything!
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