CCTV Hard drive faulty? OYN-X NVR

Clutterfree

Hi All,

I wonder if anyone can help me please?

We have an OYN-X NVR 2TB with 4 Kestrel 8MP cameras.

We have motion detect set up on 2 cameras which sends an alert and records whatever triggered it.

On Tuesday morning I checked any overnight alerts as I usually do each morning. 
Although the alerts showed on the log on my ‘phone, when I clicked on them to playback they just stated “buffering” and then “connect fail”.

I went to my monitor which is attached to the NVR to see if I could view them from there and when I clicked on play, it stated “no video”.

So the motion detection had set off and logged the alarm but it didn’t appear to record it.

I rebooted the NVR to see if that would solve the problem. It did not. However the hard drive did make a continuous “churning” noise (as if trying to read the disc over and over) when it was switched back on which was only stopped by switching it off and on again.

I then thought perhaps the hard drive was full and for some reason was not overwriting the old recordings so I formatted it.

It still didn’t solve the problem.

I cannot view anything by remote playback at all not just the alarms. 

If I do a search for any recordings since Tuesday (when I formatted it) it says none found.

On the hard drive details it states “normal” and total space 1.81TB and free space 1.81TB. Surely it should have used up some space to record since the Tuesday formatting? 

My system is set to “auto-reboot” every Tuesday at 2am. It was Tuesday morning when I was unable to view anything. Is this just a coincidence or significant?

Is there anyway I can test to see if it is a hard drive fault or if it’s something else?

The system is only 3 months old.

I can still view all 4 cameras “Live” on my ‘phone and tablet when at home or away from the house so I don’t feel it is a network issue.

Sorry for such a long post but any help would be much appreciated.

Thank you for reading.

Neil_Jones

"If I do a search for any recordings since Tuesday (when I formatted it) it says none found." - well it will do, you wiped it

If you think its a hard drive fault and you can get it out without voiding any warranty stickers or the like, do so.  It'll probably be a standard 3.5" drive that will work in a computer, and you can use various tools to access the state of the drive.

Clutterfree

Neil_Jones said:

"If I do a search for any recordings since Tuesday (when I formatted it) it says none found." - well it will do, you wiped it

If you think its a hard drive fault and you can get it out without voiding any warranty stickers or the like, do so.  It'll probably be a standard 3.5" drive that will work in a computer, and you can use various tools to access the state of the drive.

Thanks for your reply.
Yes I wiped it on Tuesday but it is now Thursday so it should have been recording 24/7 since the format.
I don’t feel competent enough to remove the HD to be honest.

cerebus

As its only 3 months old , the first port of call should be the company who you bought it off and you should be asking them to take a look at it for you as it's faulty (can't remember but I believe they can attempt to repair it as its under 6 months old, if that fails it must be replaced or refunded, someone will correct me if I'm wrong)

Don't attempt to open it yourself because if the company you bought it off notices then they will blame you for it being faulty and wash their hands of it 

Clutterfree

cerebus said:

As its only 3 months old , the first port of call should be the company who you bought it off and you should be asking them to take a look at it for you as it's faulty (can't remember but I believe they can attempt to repair it as its under 6 months old, if that fails it must be replaced or refunded, someone will correct me if I'm wrong)

Don't attempt to open it yourself because if the company you bought it off notices then they will blame you for it being faulty and wash their hands of it 

Thanks. No I’m not opening it.
The problem is I’m not 100% sure it is faulty or just user error (although I didn’t change anything prior to the playback function not working). I was hoping someone on here might have some knowledge and could say try X, Y and Z before I sent it back.

cerebus

If you haven't changed what you are doing and  a function has stopped working then it's developed a fault.

Regardless what has caused that fault you now need to get in contact with the company you bought it off to get it fixed.

I'm a little concerned about the reliability/longevity of you camera set up if it's already broken after 3 months!

Clutterfree

cerebus said:

If you haven't changed what you are doing and  a function has stopped working then it's developed a fault.

Regardless what has caused that fault you now need to get in contact with the company you bought it off to get it fixed.

I'm a little concerned about the reliability/longevity of you camera set up if it's already broken after 3 months!

Thanks for replying.

Yes I can’t say I’m impressed especially as we paid extra to have the hard drive upgraded from 1TB to 2TB. This was done by the retailer. I queried it because when the NVR box arrived it said 1TB on the box not 2TB and they said they’d upgraded it themselves to 2TB.

The only thing that changed from Monday when it was working until Tuesday morning when it wasn’t was the scheduled weekly reboot at 2am Tuesday. When it wasn’t working I switched off the system and switched it on again and that’s when I got the “ch ch” type sound on the NVR. I turned it off/on again and the noise stopped but the problem wasn’t rectified.

The available storage has decreased this morning from 1.81TB to 1.63TB so it has “recorded” something but if I try to view any of the stored files they will not play.

cerebus

Hhhmmm I'm a little concerned that the "upgraded" hard drive was the cheapest one they could get their hands on and it's failed/corrupted.

Have you contacted the company yet?

cerebus

Out of interest can you transfer recordings to an external device on your set up and play them on another device?