Fridge failed within Warrantee - manufacturer will only fund purchased value

SaverRate

Like others have said you have been offered a very good deal to get your full refund! 

Whats the company please?

Okell

Exodi said:

Okell said:

@Lamster79 -  it's not a headscratcher but the answer depends on who you're claiming against.

If you are exercising your consumer rights against the seller under the Consumer Rights Act 2015 (legislation.gov.uk), then a £500 refund on a £599 purchase from two years ago is a pretty good offer.

But the title of your thread implies you are claiming under a (manufacturer's?) warranty which you say was for three years.  What do the T&Cs of the warranty say you are entitled to if the fridge becomes unrepairable within the course of the warranty?  A full refund?  A like for like replacement?  A reduced refund to reflect two years use of the fridge?

To be clear, the OP bought the fridge for £500 about two years ago. They have been offered a refund of £500.

Their issue is that to buy a like for like fridge today would cost £599. So they want a refund of £599 for their two year old fridge that they paid £500 for.

The company they are claiming against has not reduced the refund to reflect usage (as 400ixl also suggests), they've offered a full refund of what the OP paid. The issue is that the OP wants more than they paid.

If it is the manufacturer they are communicating with, I am surprised they don't just offer a replacement fridge instead, as that will cost them considerably less than the refund being offered, but maybe that's their warranty terms.

I obviously need to go back to SpecSavers...  

molerat

OP has not given the precise conditions around the "£500 refund".  It looks like it may be £500 against the same brand from the original retailer so reducing the cost.