Bifold door problems

monkey_wrench Forumite Posts: 3
Tenth Anniversary Combo Breaker
I purchased 3 Shuco bifold doors in 2020  for approx £12k and when they were finally installed after the first Covid lockdown there were a number of problems. I raised these with the company that supplied the doors then they decided to ignore all correspondence from me. My last letter to them stated that I would pursue them for the costs of rectifying the problems. It is now nearly 3 years since the doors were installed and I have not made any progress in resolving the problems with the doors and the original supplier. I wonder what my options are...

My first problem is that other Shuco door suppliers locally do not want to touch another company's doors or are too busy to be interested - even though I'm happy to pay. Without being able to find one that does, I can't make any progress. All Shuco UK have managed is to suggest companies that will help but ultimately these companies don't seem to want the work. 

In terms of what is wrong, the 3 doors have different door handles, weather seals have joints rather than continuous lengths (both faults were acknowledged by the supplier) and most annoyingly are all slightly different heights, even though the opening heights are all equal and were built when the door measurements were taken. The installers would typically fit a rather unsightly/cheap plastic trim. For a premium product this installation is very shoddy but seemingly typical of the company that installed them. I had originally planned to get another company to rectify these issues and take it up with the small claims court. However, without being able to get this work carried out I wonder what my options are. Is an expert witness the way to go and if so how do you find one?

There's a load more history to this prior to the actual door fitting - it all started with a missed installation appointment that led to the house being left unsecured when they didn't come and we ended up getting burgled and a load of tools stolen. When they did come just prior to lockdown the doors were 2 inches too short and having refused them I was left with 3 boarded up openings in an extension for nearly 6 months. 

Thanks in advance!


  • pramsay13
    pramsay13 Forumite Posts: 1,830
    Part of the Furniture 1,000 Posts Name Dropper
    I'm not familiar with Shuco but can you not get a general window / door firm out to rectify, or even a handyman, does it need to be an accredited installer?
    Once it's done you would claim the costs back from the installer. If they don't pay you could send a letter before action and then small claims court. 
    Unfortunately being burgled is unfortunate but probably isn't relevant as it would still be up to you to secure the property. 

  • Keep_pedalling
    Keep_pedalling Forumite Posts: 14,763
    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
    I would agree with the above contact a local glazier they can repair most things doors and windows related. I have used a long established company to replace blown panels and a worn out door lock, so someone like that should be able to fix your defects. 
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