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Eon IHD PIN?

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Krakkkers
Krakkkers Posts: 1,284 Forumite
1,000 Posts Second Anniversary Name Dropper
in Energy
The system menu of my IHD asks for a PIN to access the system menu buti was not given one and the instructions make no mention of it.
Also how do i alter the standing charge which is wrong.
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Comments

  • DingerUK
    DingerUK Posts: 76 Forumite
    Part of the Furniture 10 Posts Photogenic Name Dropper
    edited 16 August 2023 at 8:52PM
    Can you post a photo of the IHD? Make and model would be useful, be careful not to show MAC address / serial number. 

    The rates are usually set on the IHD using the tariff information from the meter. If you’ve changed supplier or tariff then they may not be up to date. 
  • Krakkkers
    Krakkkers Posts: 1,284 Forumite
    1,000 Posts Second Anniversary Name Dropper
    Will this do?
  • Ayr_Rage
    Ayr_Rage Posts: 2,686 Forumite
    1,000 Posts Second Anniversary Photogenic Name Dropper
    Installation PINs are not supplied to the customer as far as I know.

    There may be a generic PIN for a model but await an expert !


  • Krakkkers
    Krakkkers Posts: 1,284 Forumite
    1,000 Posts Second Anniversary Name Dropper
    Also had smart meters for 2 weeks now and as far as i can tell it has sent no readings to EON.
  • Scot_39
    Scot_39 Posts: 3,433 Forumite
    Ninth Anniversary 1,000 Posts Name Dropper
    edited 17 August 2023 at 1:20PM
    Krakkkers said:
    The system menu of my IHD asks for a PIN to access the system menu buti was not given one and the instructions make no mention of it.
    Also how do i alter the standing charge which is wrong.

    EOn have had a system wide issue with IHD pricing displays for months based on some internal classification of tariffs. 

    And were setting many to standard credit rates - or not updating coming off of certain fixes in others etc for July cap.

    The first time I contacted customer services they said those were the rates on my account - they weren't and I never ever paid them.  So whilst I sent an email with no response - they never billed me at those rates - or it would have gone in as a complaint.

    Mine wen't wrong in April.  Curiously as they changed the tariff name to Next Flex E10 - generic family naming - from a legacy bespoke E10 name - and for the first time in years it no longer had the letters DD in it.  Linked / not - who knows.  The first update in July was wrong too - but has been recently updated.

    It didn't impact actual billing - but meant the IHD cost estimates were out c10% - the kWh units were correct.


    Not sure you can edit the SC AFAIK - but EOn should be able to resend the data to the meter for you - if you call or email them. I have never been asked for a PIN on my old Smets1.  And the serial numer / code etc I need to order a replacement - or link an app - now it's DCC adopted - is on the back = obscured / part hidden behind the stand on mine.

    There's a post re the SC vs DD problem etc on their forum -

    But as a relatively new customer - maybe they just need time to update it.





  • [Deleted User]
    [Deleted User] Posts: 0 Newbie
    1,000 Posts Third Anniversary Name Dropper
    Krakkkers said:
    Also had smart meters for 2 weeks now and as far as i can tell it has sent no readings to EON.
    Have you had ESME and GSME Commissioned messages on your IHD? If not, then the supplier has yet to complete the smart meter commissioning process. You can check that your meters are connected to the DCC Network by downloading the free App BRIGHT. If data populates then your meters are connected to the network.
  • Krakkkers
    Krakkkers Posts: 1,284 Forumite
    1,000 Posts Second Anniversary Name Dropper
    Not seeing any bright app on play store or samsung?
  • [Deleted User]
    [Deleted User] Posts: 0 Newbie
    1,000 Posts Third Anniversary Name Dropper
    Krakkkers said:
    Not seeing any bright app on play store or samsung?
    Have a look for LOOP or try N3rgy.com. They all use their own adapter software to access your smart meter comms hub and meters.
  • QrizB
    QrizB Posts: 18,034 Forumite
    10,000 Posts Fourth Anniversary Photogenic Name Dropper
    edited 17 August 2023 at 10:30AM
    Krakkkers said:
    Not seeing any bright app on play store or samsung?
    Hildebrand Bright:

    N. Hampshire, he/him. Octopus Intelligent Go elec & Tracker gas / Vodafone BB / iD mobile. Ripple Kirk Hill member.
    2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 34 MWh generated, long-term average 2.6 Os.
    Not exactly back from my break, but dipping in and out of the forum.
    Ofgem cap table, Ofgem cap explainer. Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs, Best kettle!
  • Krakkkers
    Krakkkers Posts: 1,284 Forumite
    1,000 Posts Second Anniversary Name Dropper
    I found and installed the LOOP app.
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