Longchamp - unable to contact

april87 Forumite Posts: 352
Seventh Anniversary Combo Breaker

I purchased and received an order from Longchamp on the 27th July. The items are not suitable and the website states returns can be made free of charge for 30 days. However it is impossible to raise a return. I have tried countless times via their own line contact form, by emailing customer service, calling them and reaching out to their social media channels. 

I have had 0 contact in return and I am no closer to organising a return. I paid through PayPal and have asked them to put a dispute on the charge (unsure if this will be successful), are there any other methods I could try in order to get contact from the company to create a return? 



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