Moving home and lost my gov grant money as result

plw2023

Hi

I moved flats in June and left a prepayment meter with almost £100 of gov grant money on it. British gas have informed me I cannot take this credit with me to my new supplier and have refused to refund the meter. Is this correct? It seems unfair that i have lost out on this help. 

[Deleted User]

Hi,

did you contact BG when you left and give final reading, if not, it may be that a new tenant has moved in and used up your credit.

Have you had a final statement yet?

Agree that you cannot transfer credit to new supplier but you are entitled to any credit balance.

Have a read HERE.

plw2023

I sent an image of the final meter reading but they will not refund money from the gov grant that was on there. they offered me less about £28 not sure and nor were they how this final offer was calculated!

[Deleted User]

Hi,

was the image showing the credit balance or the meter reading which records units used?

TheMilkmansDad

just to confirm - the date you "moved flats", is that the last day you were responsible for the bills at this flat? e.g. end of tenancy/sold? Or did you have a cross over in dates whereby you moved out on the 10th but tenancy didn't end till 30th (as an example!).