dodgy call from visa, was it a fraudster?

novamation
novamation Posts: 180 Forumite
First Post First Anniversary Combo Breaker
edited 14 August 2023 at 8:30PM in Credit cards
I got an automated phone call from visa, saying they wanted to check 2 transactions on my credit card, £300 on amazon, and £1100 to western union, they wanted me to press 1, to discuss the transactions - I hung up, I'm wary enough I guessed it was a fake call, but was it for sure? Do visa ever make calls like this?

I called up my cc company on my mobile and checked my last few transactions, they're all OK and accounted for. I couldn't get through to someone to talk to because they're not used to my mobile and I don't have the app. I was worried about using the home phone, I've heard they can stay on the line?

Anything else I should do? I haven't lost the card, I checked.

Comments

  • greyteam1959
    greyteam1959 Posts: 4,576 Forumite
    Name Dropper First Post First Anniversary
    I get 2 or 3 of these calls a week.
    Very definitely a scam 

  • If you received a valid call from Visa they would ask for you by name and take you through a security check before anything else. If this didn't happen it's a scam
  • I get this call sometimes. Knowing that it is a scam, I ask them which one of my 'bank cards' it applies to (I suggest the names of two banks which I have never had dealings with). When they give me one of the suggested names I wish them 'goodbye' and to enjoy the rest of their day!
  • CliveOfIndia
    CliveOfIndia Posts: 1,378 Forumite
    First Anniversary First Post Name Dropper
    I was worried about using the home phone, I've heard they can stay on the line?
    As others have said, it's a scam.
    You did the right thing by calling them from another phone.  I don't know the technical details, but I do know that it's a common trick - they phone you, you hang up then dial what you think is your bank, but the scammers have stayed on the line so you're actually speaking to them.
    Any time you get a call purporting to be from your bank/credit card company, hang up.  Then, using a different phone, call your bank on a number you know to be genuine (printed on the back of your card or your statements).  If the scammers call you on the landline, phone your bank using a mobile.  If they call on your mobile, phone the bank on the landline (or borrow someone else's mobile).

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