Balance Transfer issue with Zopa

jphazlett

Hi there,
I have made a balance transfer through Sainsburys Bank from Zopa which has been accepted and apparently completed according to Sainsburys Bank, however, the sum of Money that Sainsburys now has added is still also showing as a balance in my Zopa account and has been for almost 2 weeks now. I have phoned both parties, and Sainsburys is saying that I have given them the right details, while Zopa is quite frankly being of no help at all so far saying they don't accept balance transfers like this, and are "currently looking into it, and will email me when they know", also saying not to contact sainsburys bank further until the have recieved an email from them. Does anyone have any clue what may be going on here?
This is my first ever balance transfer, I really wanted to consolidate all my debt into one credit card (Sainsburys Bank) with a lower interest, to then find out this is going on which is something I do not need, more interest due to having double the Zopa debt!
Hope someone can help, thanks.

MrFrugalFever

Zopa do not accept Balance Transfers in to or out of their credit card currently, it is in their terms and conditions which I assume you signed in order to obtain a Zopa CC. This may change in the future as there is reference to BT’s and wording used in their literature which suggests that BT’s are/will be possible.

cymruchris

Zopa isn't quite the traditional credit card - they have their quirks - and no balance transfers is currently one of them. If you have a balance you want to get rid of - you'll need a money transfer card, move the cash to your current account, and pay it off manually.