OTPs for Santander additional cardholders

SuperAllyB

Anyone know off hand how to add mobile numbers for additional cardholders on a Santander credit card?

I can't find anywhere on website and chatbot doesn't seem to have a clue what I'm asking no matter how I word it.

Also, won't let me delete my home phone number despite no longer having a landline.

I'll try and phone during the week if I don't get anywhere.

NoodleDoodleMan

Maybe there is no option to include an additional cardholder's mobile number as the primary holder is ultimately responsible for the extra card ?

Just a passing thought.

Marchitiello

Santander additional Cardholders do not get the same functionality as the main cardholder. However the main cardholder may be able to add a telephone number for the AC via telephone or branch visit. 

NoodleDoodleMan

My better half is an additional cardholder on "our" Santander Zero credit card - I don't remember ever being asked for her 'phone number, however that's from memory of a long since past application and may not be accurate.

If there is any need for the bank to make contact they would call me as principal cardholder.

Best visit a branch for absolute clarity and to resolve the landline issue.