Non-EU destination/carrier flight time change - what are our rights?

ERB20

Some friends and I will be travelling back from Bishkek, Kyrgyzstan to Manchester, via Istanbul, Turkey. We land in Istanbul at 08:15, and originally our flight back to Manchester was at 11:10 (a 3ish hour gap), but now Pegasus (the airline we're flying with) has brought the Istanbul-Manchester leg forward to 08:30 leaving us just 15 minutes to make our connecting flight.

So, what are our rights here? Is Pegasus responsible for getting us on another flight to Manchester?

To note: we booked all of our tickets through Pegasus, so the flights are one ticket. I'm also aware as a non-EU country and flying via a non-EU carrier we won't be entitled to compensation, which is fine. I just want to know if it's Pegasus' responsibility to get us on another flight back to Manchester.

Caz3121

If the change to the SAW-MAN flight has just happened it may take a couple of days for them to fix the itinerary to a legal connection.
Start on the Pegasus website and see what works for the connection then contact them so you know what you are asking for.  I am guessing you were due to travel on a Monday or Wednesday so also look possibly shifting date +/- 1 day if the day of travel is not going to work.
Have a read of both the Airline Conditions of Carriage and the SHY regulations re your rights https://web.shgm.gov.tr/doc4/shy-passenger.pdf

tightauldgit

ERB20 said:

Some friends and I will be travelling back from Bishkek, Kyrgyzstan to Manchester, via Istanbul, Turkey. We land in Istanbul at 08:15, and originally our flight back to Manchester was at 11:10 (a 3ish hour gap), but now Pegasus (the airline we're flying with) has brought the Istanbul-Manchester leg forward to 08:30 leaving us just 15 minutes to make our connecting flight.

So, what are our rights here? Is Pegasus responsible for getting us on another flight to Manchester?

To note: we booked all of our tickets through Pegasus, so the flights are one ticket. I'm also aware as a non-EU country and flying via a non-EU carrier we won't be entitled to compensation, which is fine. I just want to know if it's Pegasus' responsibility to get us on another flight back to Manchester.

is this a single trip on one ticket from Bishkek to Manchester or two separate bookings? If its the former you have a lot more rights than the latter. 

As Pegasus are a low-cost operator I suspect it's the latter and if so then I think your rights are very limited. You can try contacting them and see if they would be able to move you to a later flight rather the one you are now booked onto. 

On the other hand if you have one through ticket on a single booking Pegasus are responsible for getting you to your final destination regardless. 

ERB20

Caz3121 said:

If the change to the SAW-MAN flight has just happened it may take a couple of days for them to fix the itinerary to a legal connection.
Start on the Pegasus website and see what works for the connection then contact them so you know what you are asking for.  I am guessing you were due to travel on a Monday or Wednesday so also look possibly shifting date +/- 1 day if the day of travel is not going to work.
Have a read of both the Airline Conditions of Carriage and the SHY regulations re your rights https://web.shgm.gov.tr/doc4/shy-passenger.pdf

Thanks Caz - so yes, it just happened this morning and we still have 5 weeks until these specific flights (though we leave to Kyrgyzstan in 3 weeks). So I'll wait a wee bit and see if they rejig anything. I have also emailed them to ask what happens (I couldn't get through on their phone line for some reason).

I've already had a look on the website for alternative flights but there are none on the day we need to travel on (our flights are on Sunday 17th September) - there are flights on the Saturday which would curtail our trip significantly as we're touring the country and would have to rejig our whole itinerary, or we could return on the Monday but that poses a problem for work as I have no more annual leave to book off a day to cover that!

I couldn't find anything on Pegasus' website about our rights if they reschedule a flight ahead of time, only what happens if there's a delay and/or a cancellation. Thank you for the SHY regs, I'll have a read of those. I take it they apply to ALL flights and carriers regardless of nationality?

ERB20

tightauldgit said:

ERB20 said:

Some friends and I will be travelling back from Bishkek, Kyrgyzstan to Manchester, via Istanbul, Turkey. We land in Istanbul at 08:15, and originally our flight back to Manchester was at 11:10 (a 3ish hour gap), but now Pegasus (the airline we're flying with) has brought the Istanbul-Manchester leg forward to 08:30 leaving us just 15 minutes to make our connecting flight.

So, what are our rights here? Is Pegasus responsible for getting us on another flight to Manchester?

To note: we booked all of our tickets through Pegasus, so the flights are one ticket. I'm also aware as a non-EU country and flying via a non-EU carrier we won't be entitled to compensation, which is fine. I just want to know if it's Pegasus' responsibility to get us on another flight back to Manchester.

is this a single trip on one ticket from Bishkek to Manchester or two separate bookings? If its the former you have a lot more rights than the latter. 

As Pegasus are a low-cost operator I suspect it's the latter and if so then I think your rights are very limited. You can try contacting them and see if they would be able to move you to a later flight rather the one you are now booked onto. 

On the other hand if you have one through ticket on a single booking Pegasus are responsible for getting you to your final destination regardless. 

Thanks @tightauldgit. As I stated in my original post it's one ticket booked directly through Pegasus (highlighted in the quote).

With that in mind, and if it's their responsibility to get us home, will they help us arrange this before we leave for Kyrgyzstan or is this something they'll sort out on the day at the airport?
(in my reply to Caz above, I mention the contact I've already made with Pegasus).

tightauldgit

ERB20 said:

tightauldgit said:

ERB20 said:

Some friends and I will be travelling back from Bishkek, Kyrgyzstan to Manchester, via Istanbul, Turkey. We land in Istanbul at 08:15, and originally our flight back to Manchester was at 11:10 (a 3ish hour gap), but now Pegasus (the airline we're flying with) has brought the Istanbul-Manchester leg forward to 08:30 leaving us just 15 minutes to make our connecting flight.

So, what are our rights here? Is Pegasus responsible for getting us on another flight to Manchester?

To note: we booked all of our tickets through Pegasus, so the flights are one ticket. I'm also aware as a non-EU country and flying via a non-EU carrier we won't be entitled to compensation, which is fine. I just want to know if it's Pegasus' responsibility to get us on another flight back to Manchester.

is this a single trip on one ticket from Bishkek to Manchester or two separate bookings? If its the former you have a lot more rights than the latter. 

As Pegasus are a low-cost operator I suspect it's the latter and if so then I think your rights are very limited. You can try contacting them and see if they would be able to move you to a later flight rather the one you are now booked onto. 

On the other hand if you have one through ticket on a single booking Pegasus are responsible for getting you to your final destination regardless. 

Thanks @tightauldgit. As I stated in my original post it's one ticket booked directly through Pegasus (highlighted in the quote).

With that in mind, and if it's their responsibility to get us home, will they help us arrange this before we leave for Kyrgyzstan or is this something they'll sort out on the day at the airport?
(in my reply to Caz above, I mention the contact I've already made with Pegasus).

It's up to Pegasus really what they want to do but they have to get you your destination - if you've contacted them and pointed out the problem then I'd give them some time to respond but I'd certainly expect them to at least inform you of the plan before you depart on your holiday.

It looks like (from Googling) the minimum connection time for Istanbul airport is an hour so I don't think Pegasus would expect you to make that connection. They certainly wouldn't sell you a ticket with that connection I don't think! Whether they would simply hold your flight until you arrive I'm not sure.

Its not really something you want to be sorting out ad hoc when you've missed your flight so since you've spotted the issue its worth resolving now. 

You really should consider what options you would accept - do you need to get home that day? Would you accept an overnight in Istanbul? If not what other airlines offer flights that work? 

Google shows another Pegasus direct flight at 18.50 on that day or a KLM at 5pm. There's also routes through Oslo that leave at 10.35. 

ERB20

It's up to Pegasus really what they want to do but they have to get you your destination - if you've contacted them and pointed out the problem then I'd give them some time to respond but I'd certainly expect them to at least inform you of the plan before you depart on your holiday.

It looks like (from Googling) the minimum connection time for Istanbul airport is an hour so I don't think Pegasus would expect you to make that connection. They certainly wouldn't sell you a ticket with that connection I don't think! Whether they would simply hold your flight until you arrive I'm not sure.

Its not really something you want to be sorting out ad hoc when you've missed your flight so since you've spotted the issue its worth resolving now. 

You really should consider what options you would accept - do you need to get home that day? Would you accept an overnight in Istanbul? If not what other airlines offer flights that work? 

Google shows another Pegasus direct flight at 18.50 on that day or a KLM at 5pm. There's also routes through Oslo that leave at 10.35. 

Thank you, and good to know they have to get us home somehow. Hopefully they'll get back to us soon with some options, I just wanted to know where I stood with this as I've only ever flown with EU-regulated operators before now!

Ideally we need to get home that day as we're all in work on the Monday (though I don't think any of us would mind an extra day off work , however our bosses might have something to say about that!!). When I went on the Pegasus website this morning they weren't showing any other flights on the same day, which does seem odd. Are we allowed/will they put us on a flight from another operator? Ofc, we'll fly with anyone as long as it gets us back.

Caz3121

tightauldgit said:

Google shows another Pegasus direct flight at 18.50 on that day or a KLM at 5pm. There's also routes through Oslo that leave at 10.35. 

Pegasus website only shows one flight from Istanbul to Manchester on 17th September at 08:30am and nothing from Bishkek to Manchester (without an overnight in Istanbul)

tightauldgit

Caz3121 said:

tightauldgit said:

Google shows another Pegasus direct flight at 18.50 on that day or a KLM at 5pm. There's also routes through Oslo that leave at 10.35. 

Pegasus website only shows one flight from Istanbul to Manchester on 17th September at 08:30am and nothing from Bishkek to Manchester (without an overnight in Istanbul)

Looking again I think the 18.50 option routes through Dalaman. But still gets into Manchester around midnight.

silvercar

They are allowed and should put you on a flight with another airline, generally there is a reluctance to do so, even if they would need to pay you overnight accommodation in order to take their own flight the following day.