ANPR didn't register me leaving

andyrjean

Quick summary: I parked in an Aldi parking site twice in one day, for about half an hour each time, but ANPR didn't register me leaving the first time - so it was as if I'd stayed the full time between my two stays, for 8 hours. I have evidence that the car was at my house from my Ring doorbell, between the times they claimed I was at the parking site. I've appealed but they're requesting absolute nonsense such as receipts, bank statements etc. which is completely irrelevant to the charge, and which I also don't have as I don't keep receipts. Furthermore, this particular Aldi parking lot is "for local shoppers only" rather than "Aldi customers only", as it's located in a shopping centre, so they're hardly right to even ask me for Aldi receipts in the first place. What do I do? Thanks

Trainerman

Sounds like a classic 'double dipping' situation. Read up on that and see how straightforward they usually are to defend. For sure,they have not done the correct checks

andyrjean

Trainerman said:

Sounds like a classic 'double dipping' situation. Read up on that and see how straightforward they usually are to defend. For sure,they have not done the correct checks

Thank you very much 

Half_way

Something along the lines of ( but less of a dogs dinner)

To ALDI, on DATE I had to make Two visits to your location store, at (approx times)

 I was surprised to find that you, through your agents (name of parking company) have failed to correctly and accurately record my vehicle leaving your site on the first trip, and due to a combination of a lack of care in handling data and defective data recording practices and systems, namely so called ANPR systems  with no apparent  reasonable checks on the data gathered  there was no one manning the entry/exit to ensure the data gathered by the ANPR was accurate of you have decided to mark two visits down as one

 I have contacted your agents, however they are refusing to rectify their data, and this is causing an undue level of stress and worry, in having to deal with your poor attitude towards customers data

Data Accuracy is a key component of the General Data Protection Regulations (GDPR) as principal you are also liable for the actions of your agents .

Coupon-mad

Have you sent them the Ring Doorbell footage? 

1505grandad

Is the parking company ParkingEye?
If so I cannot see how this could have happened in view of the faq's re anpr (I jest of course):-

https://www.parkingeye.co.uk/car-park-management/knowledge-hub/

• What happens if one of my customers receives a parking charge notice?

  There’s nothing more important than reputation. We work closely with clients to understand who’s using their car park and what constitutes a ‘genuine’ user to create a solution to suit your operation perfectly. Prior to issuing any Parking Charge or Warning Notice, we conduct a 21-step audit which gives us an 82% ‘upheld’ rate at the Independent Appeals Service’s (POPLA) giving us the best record of the major operators. In rare instances where a customer is issued with a PCN, it should never be a battle to request a cancellation, although we’ll always offer advice on setting precedents for certain scenarios.

Half_way

AS said my previous post was a bit of a dogs dinner, but it should give an idea on where to take it - GDPR complaint and action against ALDI

 As for Parking Eye, data request (SAR) requesting details/personal data  held on that person for each 21 step audit and any other details held should be submitted.

As for ALDI - you should go in for the kill, they are jointly liable for the actions of their agents - Double dips aka two visits recorded as one are a well known issue with ANPR systems .

 ALDI are a big enough company to know exactly what they are doing in allowing an un regulated parking company to operate a system that is 100% reliant on ANPR with no reasonable checks ( ie car park foot patrols/ entrance /exits monitored by staff)

 The big supermarkets/land  owners etc dont care -as long as they can pass the buck on to their agents then thats it .

Every Double dip with anything but a small independent should be treated as a GDPR breach with the retailer etc being the main target  as principal being responsible for the actions of their agents - the same for own space cases where the resident has a pre existing right to a parking space and or area

Umkomaas

andyrjean said:

Furthermore, this particular Aldi parking lot is "for local shoppers only" rather than "Aldi customers only", as it's located in a shopping centre, so they're hardly right to even ask me for Aldi receipts in the first place. What do I do? Thanks

1505grandad said:

Is the parking company ParkingEye?

Can't see this being PE if the Aldi store is situated on a multi-outlet retail site. @andyrjean, please confirm the name of the PPC from which you've received your PCN. 

Half_way

Where is this car park?
 the advice on what to do will depend upon the answer to that question

Trainerman

Just to provide closure on this one for contributors, I ended up exchanging a couple of messages with the OP.

In the last one, he informed that the landowner had got it cancelled. Another success for Plan A.

1505grandad

Thankyou @Trainerman -  just for my own curiosity would you mind stating which ppc involved?