Consumer rights successes

Markdavid1962

Hoover Tumble Dryer Safety recall
I purchased a Heat Pump Tumble dryer in April 2024, a week before the warranty was due to end I received the first safety recall letter. I had the engineer out to correct the issue, a week later another safety recall letter stating the fix applied needs to be checked and DO NOT use due to Fire risk, from May 2025 to late Sept 2025 I arranged 4 appointments using the Hoover whatsapp number with Hoover (all cancelled by Hoover 2 days before appointment). 

I emailed the CEO of Currys and Hoover with the facts (No direct response from Hoover CEO),mentioning my consumer rights and all the information by date. However I did have a Hoover engineer contact me directly out of the blue by phone 3 days later and he came out at 6pm to check the fix (he said he lived locally) only for a week later being told again DO NOT use due to Fire risk again

I updated my original email and Currys then agreed to exchange the Tumble Dryer, I now have a new Tumble dryer (Not from the Hoover group of companies)